Why computer shuts down while loading game?

Question

I recently had my computer reformated and updated with the current Windows Service Pack and Direct 9c. I installed Backyard Baseball 2005 and when I ran the program, a blue screen appeared and my system rebooted. I am unable to read the error message on the blue screen because it is only on momentarily.

I have done dxdiag and have the following notes:

1. Hardware accelerated Direct3D 9+ is not available because the display driver does not support it. You may be able to get a newer driver from the hardware manufacturer.

2. The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

I have gone to the NVIDIA website and have installed their most current drivers. Same error occurs.

When I enable Direct3D Acceleration and run the test, the blue screen appeared and my system rebooted.

I have also installed "directx_9c-redist.exe". The system still goes to the Blue Screen when I try to run the Backyard Basebal 2005 program. This problem is also occuring on other game programs.

Any suggestions?

Thanks for your help.

Allan

Answer

This question was answered on February 9, 2005. Much of the information contained herein may have changed since posting.

There are many possiblities as to why your computer keeps shutting down.

1. You might not have enough RAM in your computer to run that specific program.

2. The added video RAM may be of a different speed the the soldered memory.

3. The wrong adapter or display type for that program may be selected.

You should try starting windows from Safe Mode to reset the display type.

Author

Posted by Kera of Katharine Gibbs School - New York on February 9, 2005