Question
What are the known printer issues with upgrading to Windows ME (Millennium Edition)?
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Known printer issues for upgrading to Windows ME...
AnswerThis question was answered on September 9, 2000. Much of the information contained herein may have changed since posting. According to the printers.txt file that is included in Windows ME, here are the known printer issues: -------- CONTENTS -------- PRINTING OVER A NETWORK TRUETYPE FONT AVAILABILITY FOR PRINTING CANON COLOR BUBBLE-JET SUPPORT FARGO PRIMERA AND PRIMERA PRO SUPPORT HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES, 600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER SUPPPORT HEWLETT-PACKARD DESKJET 340, 1000C, 1100C, AND 1120C PRINTER SUPPORT HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT HEWLETT-PACKARD LASERJET PRINTER SUPPORT QMS JETSCRIPT BOARDS LASERMASTER PRINTER SUPPORT NEC SILENTWRITER SUPERSCRIPT 610 PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS AUTO PRINT INSTALLER ISSUES PRINTING WITH INTERNET PRINTING PROTOCOL ---------------------------------------------------- NOTE: For any given printer, the printer drivers provided with Windows Me are generally preferable to drivers included with previous versions of Windows. However, you might want to consult the printer manufacturer to determine the best printing solution for your printer. ======================= PRINTING OVER A NETWORK ======================= By default, Windows Me uses the network path as the port designation for network printers. Because this is slightly different from the path used in Windows 3.1 and some programs, you might have problems. A network path (also known as a UNC name) typically appears in the following format: \\server\printqueue However, network paths in Windows Me tend to be longer than their Windows 3.1 equivalents, which creates problems for some programs. If you experience problems, you can revert to the Windows 3.1 method of addressing network resources. Some programs may experience similar difficulties if the network path contains a space character. This problem can be resolved if you revert to the Windows 3.1 method of addressing network resources or if you change the network path so it does not contain spaces. For help with changing the network path name, see your network administrator. Problems Printing to PostScript Printers Over a NetWare Network ---------------------------------------- If you have trouble printing to a PostScript printer over a NetWare network, separator pages (also called banner pages) may be configured incorrectly on the NetWare server. Unless separator pages are configured correctly on the NetWare server, they cause errors and nothing prints. To solve this problem, you can try one of the following: - Disable separator pages by clearing the Separator Page check box in the Printer Properties dialog box. - Ask your network administrator to configure separator pages correctly for a PostScript printer on the NetWare server. Unwanted Separator Pages on a NetWare Network from MS-DOS Programs ------------------------------------ If you clear the Separator Page setting (described in the previous section) and you still receive unwanted separator pages when you print from MS-DOS programs, change the port designation for the printer from the network path (UNC) name to the captured port. To change the printer port designation port: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon for the printer you are using, and then click Properties. 3. Click the Details tab. 4. In the Print To The Following Port box, click the LPTx (\\Server\Printqueue) entry, and then click Apply. This is the LPT port you have captured. 5. Click Capture Printer Port, and then click OK. 6. Clear the Separator Page setting as described in the previous section. ======================================= TRUETYPE FONT AVAILABILITY FOR PRINTING ======================================= TrueType fonts are not usually available on inkjet printers with lower resolutions (75 to 150 dpi). This limitation does not apply to laser and dot-matrix printers. TrueType fonts are also not available when you use the Generic/Text Only printer driver. ============================== CANON COLOR BUBBLE-JET SUPPORT ============================== You may notice some printing differences in the Windows Me drivers for the Canon Color Bubble-Jet (BJC) printers if you upgrade from an earlier version of Windows. As part of the Windows Me installation, the Canon BJC-70, BJC-600, BJC-600e, BJC-800, and BJC-4000 drivers from Windows 3.1 are automatically upgraded to Windows Me drivers because earlier versions do not work with Windows Me. For information about updated driver availability, contact your local Canon representative (or refer to the "Where to Find More Help" section of your printer's manual). ===================================== FARGO PRIMERA AND PRIMERA PRO SUPPORT ===================================== Some older versions of the Fargo Primera and Primera Pro printer drivers do not operate correctly under Windows Me. The Fargo Primera requires version 4.3 or later, and the Primera Pro requires version 2.7 or later. To obtain either of these drivers, contact Fargo's Bulletin Board System or its technical support at the numbers listed in your printer documentation. ====================================================== HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES, 600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT ====================================================== Windows Me Default Driver Support --------------------------------- After you install Windows Me, you may see poor print quality or you may lose some functionality on your DeskJet printer. If this happens, delete the installed DeskJet driver and get the latest driver from the Hewlett-Packard Web site at: http://www.hp.com/cposupport/eschome.html Download the appropriate driver for your printer, and then follow the installation instructions. Get New Drivers for Your HP DeskJet Printer ------------------------------------------- The recommended drivers for HP DeskJet printers are available at http://www.hp.com/cposupport/eschome.html.</p> Drivers for the DeskJet 660C, 68XC, 69XC, 850C, 855C, and 870C models are available in Windows Me in the \Drivers\Printers folder. The drivers in this directory are English only, and may not work properly on some localized versions of Windows Me. The Windows 95, Windows 98, or Windows Me driver that shipped in your printer box will also work correctly in Windows Me. To install your HP DeskJet printer driver: The simplest and most complete method of installation is to run the Setup.exe program that comes with your HP DeskJet driver. For more information, see the instructions that came with your driver. ============================================ HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER SUPPORT ============================================ The recommended drivers for these printers are included as a standard part of the Windows Millennium Edition operating system. Follow the standard Windows printer installation process for these printers, using the drivers that came with your CD or floppy disks. =================================================== HEWLETT-PACKARD DESKJET 340, 1000C, 1100C and 1120C PRINTER SUPPORT =================================================== To make full use of the capabilities of your DeskJet 340, 1000C, 1100C or 1120C, please use a Windows Me-compatible printer driver. If you do not have one or if you have problems during installation, you can find more information at the following the Web site: http://www.hp.com/cposupport/eschome.html =========================================== HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT =========================================== If You Installed the Microsoft Me Default Drivers ------------------------------------------------- After installing the default drivers that came with Windows Me, you will lose scanning functionality on your OfficeJet Pro 1150C. To resolve this problem, delete the Microsoft OfficeJet Pro 1150C printer driver from the printers folder and install the Windows 95 driver that shipped with your OfficeJet Pro 1150C. Upgrading from Windows 95 or Windows 98 to Windows Me ----------------------------------------------------- If you have upgraded to Windows Me from Windows 95 or Windows 98, the Scan Picture function of your HP OfficeJet Pro 1150C may not work with some programs. If you experience a problem, uninstall your HP OfficeJet Pro 1150C software and then reinstall the Windows 95 software that shipped with your HP OfficeJet Pro 1150C. How to Install Your HP OfficeJet Pro 1150C Printer Driver --------------------------------------------------------- You can install your HP OfficeJet Pro 1150C driver software using any of the supported methods in Windows Me. The simplest and most complete method is to carry out the following steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Click Printers, and then click Add Printer. 3. Click Local Printer, and then click Next. 4. Click Have Disk, and then specify the path to your CD-ROM drive or wherever you saved the downloaded driver. See the software installation instructions that came with your device for Windows 95 or Windows 98; the same instructions apply for Windows Me. If You Do Not Have the CD that Came with Your HP OfficeJet Pro 1150C ----------------------------------- You can download the latest Win 9x driver from the Hewlett- Packard Web site at http://www.hp.com/go/officejet-pro. Download the appropriate OfficeJet Pro 1150C driver and follow its installation instructions. ====================================== HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT ====================================== Windows Me Software Updates or Software Replacement --------------------------------------------------- To determine whether software updates are available for Hewlett- Packard printer, scanner, or copier products, please refer to the following Hewlett-Packard Web site, or contact the nearest Hewlett-Packard Support Center for more information: http://www.hp.com/go/all-in-one</p> For replacement software, contact your nearest Hewlett-Packard Support Center. To locate the nearest Hewlett-Packard Support Center, see the documentation that came with your product. ================================================ HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT ================================================ Windows 95 to Windows Me Upgrade Process ---------------------------------------- The Windows 95 or Windows 98 driver software that shipped in your printer box also works correctly in Windows Me. If the driver software is already installed on your computer, it should be ready to use. How to Install Your HP PhotoSmart Photo Printer Driver ------------------------------------------------------ Use the Setup.exe program to install the driver software either from the driver software CD or from the temporary location of the downloaded Web version. Do not use the Plug and Play or Add Printer wizard. Troubleshooting Install Error Messages -------------------------------------- If you get a message that begins "Error finding LST file," click Ignore and complete the installation. Because of changes to the Windows Me file system, you won't be able to access the multimedia presentation without getting a newer version of the driver from the Web. If you get a message that reads "The file or folder 'REMIND.EXE'... cannot be found," click OK and complete the installation. This file is used for running the On-Line Registration. You can start On-Line Registration by running the following: C:\Program Files\HP PhotoSmart\Photo Printer\IntQuest\Iqrunner.exe ======================================== HEWLETT-PACKARD LASERJET PRINTER SUPPORT ======================================== NOTE: If you have upgraded from Windows 3.1 to Windows Me, you can disregard the following instructions; all of the optimized software is installed on your computer during the Windows Me installation. If you are adding an HP LaserJet printer, or an HP Color LaserJet printer to your Windows Me system, you can optimize your printer's performance by carrying out the steps in the following sections. If you have issues with your HP LaserJet printer or HP-provided printer driver, contact Hewlett-Packard. For more information, consult Hewlett-Packard's Driver Distribution or Customer Support centers listed in the documentation accompanying your printer. For problems or to obtain updated drivers and additional support information, refer to the HP Web site: http://www.hp.com/cposupport/eschome.html HP LaserJet 4 Printer - PCL Support ----------------------------------- Recommended software: Windows Me printer driver and HP TrueType screen fonts. HP TrueType screen fonts are available to LaserJet 4 printer users so that you can match your internal printer fonts. To obtain these fonts, contact your Hewlett-Packard Driver Distribution center. HP LaserJet 4Si/4L/4P/4 Plus/4V/5 and 5P Printers - PCL Support --------------------------------- Recommended software: Windows Me printer driver and HP TrueType screen fonts. NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. 1. Insert Disk 1 of the HP LaserJet Printing System disk set into the appropriate floppy disk drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Click Custom Installation, and then click the appropriate HP LaserJet printer. 5. Click HP TrueType Screen Fonts. 6. Clear the Printer Driver, Status Window, and Travel Guide check boxes. 7. Click OK, and then follow the instructions on your screen. HP LaserJet 5L/5MP/6L/6P and 6MP Printers ----------------------------------------- NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. Locate the disks that came with your HP LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP LaserJet Printing System Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Typical Installation, and then follow the instructions on your screen. Support for All Other Monochrome HP LaserJet PostScript Printers -------------------------------- Recommended software: Windows Me PostScript printer driver. HP Color LaserJet Printer - PostScript Support ---------------------------------------------- Recommended software: HP Color LaserJet PostScript printer driver. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If you cannot find the disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP Color LaserJet Printer disk (Windows 3.1 PostScript 2.1.1.) into the appropriate floppy disk drive. 2. Click Start, point to Settings, and then click Printers. 3. Click Add Printer, and then follow the instructions on your screen. 4. Click Have Driver Disk. If you are prompted to replace or update the driver, click Yes. HP Color LaserJet Printer - PCL Support --------------------------------------- Recommended software: HP Color LaserJet driver and HP TrueType screen fonts. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution Center. 1. Insert the HP Color LaserJet Printing System (Windows 3.1 PCL Printing System) Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Express Installation, and then follow the instructions on your screen. NOTE: To take advantage of Image Color Matching support in Windows Me, install the HP Color LaserJet driver that shipped with Windows Me. HP LaserJet Troubleshooting --------------------------- If the printer does not print, disable bi-directional support. To disable bi-directional support: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon that represents your printer, and then click Properties. 3. Click the Details tab, and then click Spool Settings. 4. Select Disable Bi-directional Support for This Printer, and then click OK. 5. Click OK again to exit. If you get an "Error 21 - print overrun" message on your LaserJet printer, carry out the following steps: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon that represents your printer, and then click Properties. 3. Click the Device Options tab, and then clear the Page Protection check box. On LaserJet 3 printers, you will need to set this option directly on the printer's front panel. If the Page Protection option is not available and you are using an HP LaserJet 4 printer, try changing the printer driver to Raster mode instead of Vector mode. (To do this, open the Printer Properties dialog box, and then click the Graphics tab.) Sometimes you can also solve this problem by reducing the complexity of the page. ==================== QMS JETSCRIPT BOARDS ==================== To print with QMS JetScript boards under Windows Me, create a port named LPTx.dos (where LPTx is LPT1, LPT2, or LPT3, depending on how the JetScript board is configured). The following steps assume you already have a printer driver installed. If you do not have a printer driver installed, click Start, point to Settings, click Printers, double-click Add Printer, and then follow the instructions on your screen. To create a port named LPTx.dos: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon for the QMS JetScript printer, and then click Properties. 3. Click the Details tab, and then click Add Port. 4. Click Other, and then click Local Port. 5. Click OK, and then enter the name of the port you want to add (for example, LPT1.dos). 6. Click OK, and then click OK again to close the Printer Properties dialog box. =========================== LASERMASTER PRINTER SUPPORT =========================== The Windows 3.1 printer driver for LaserMaster products will not work under Windows Me. For information about obtaining drivers that are compatible with Windows Me, contact LaserMaster Technical Support at the phone number listed in the documentation that came with your printer. ================================ NEC SILENTWRITER SUPERSCRIPT 610 ================================ The Windows 3.1 printer driver for NEC SilentWriter SuperScript products will not work under Windows Me. For information about obtaining drivers that are compatible with Windows Me, contact NEC Technical Support at the phone number listed in your printer documentation. ================================================== PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS ================================================== Some versions of the installation software do not operate correctly under Windows Me, resulting in "Unknown Windows Version" error messages. If you experience this problem when you try to install the driver software for this printer, please contact Panasonic for information about getting an updated driver. ============================== SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS ============================== Some early versions of MarkVision and the Lexmark Custom Printer drivers are not compatible with Windows Me. To avoid a problem with your computer, Windows Me disables these components when you upgrade from Windows 95 or Windows 98, if you currently have LEXBCE version 1.03 or earlier. If you have a version later than LEXBCE 1.03, Lexmark software works correctly on Windows Me. To determine which version of LEXBCE you have, carry out the following steps: 1. In your \Windows\System folder, locate the file Lexbce.dll. 2. Right-click the file, and then click Properties. 3. Click the Version tab, and then locate the file version information. You can obtain a newer version of the software from the Lexmark Technical Support Center or from their Web site at =========================== AUTO PRINT INSTALLER ISSUES =========================== Netcrawler is a new feature in Windows Me that searches a workgroup every 15 minutes for shared folders and printers. When it finds a shared printer, Netcrawler creates a Point and Print connection to install the driver on the client computer. Netcrawler maintains a compatibility list to ensure quality and robustness of the driver models. The following list represents the devices that will not be installed automatically by Netcrawler. However, you can install these devices manually: Canon MultiPASS C2500 Printer Dataproducts LZR 1560 v2010.127 HP DeskJet 710C Series HP DeskJet 720C Series v10.3 HP DeskJet 880C Series Printer HP DeskJet 882C HP DeskJet 895C Series Printer HP LaserJet 6P/6MP - Enhanced HP LaserJet 6P/6MP - Standard HP OfficeJet Series 300 Printer HP OfficeJet Series 600 Fax HP OfficeJet Series 600 Printer HP Printer Scanner Copier 300 Lexmark 1000 Series ColorFine Lexmark 5700 Series ColorFine Lexmark 7000 Series ColorFine Xerox DocuPrint XJ6C ======================================== PRINTING WITH INTERNET PRINTING PROTOCOL ======================================== Windows Me ships with an Internet Printing Protocol (IPP) client that supports the industry-standard IPP 1.0 protocol. You can install the IPP client from the Add-Ons folder on the The IPP client allows you to print over the Internet. With the IPP client, your Windows Me computer can print to any IPP-enabled printer or to a printer running on a Windows 2000 print server over the Internet. The Microsoft IPP 1.0 client uses standard Internet protocols (HTTP on TCP port 80), so no special configuration of proxies/firewalls is required. If you can browse to the print server, you can also use IPP to print to it.
AuthorPosted by Ken of Data Doctors on September 9, 2000
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