Compaq Armada Notebook battery recall! (10/27/00)

Question

Compaq Armada Notebook battery recall! (10/27/00)

Answer

This question was answered on October 27, 2000. Much of the information contained herein may have changed since posting.

Compaq Computer announced a worldwide voluntary recall and replacement program for approximately 55,000 battery packs used in Armada E500 and V300 notebooks. These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire. The battery packs were distributed worldwide in notebooks, as separate options, and as replacement spares.

Compaq customers affected by this recall and replacement program will be eligible to receive two free battery packs for each recalled battery. There will be no cost to Compaq customers for the recall and replacement program.

Compaq recently identified a defect in one battery pack that was manufactured between June 2 and July 10, 2000. This failed battery pack overheated and released some smoke, damaging the notebook computer. Although there has been only a single failure reported, Compaq and its battery manufacturer consider this defect a potential risk due to the high levels of heat and possibility of fire, and is taking these proactive measures to ensure the safety of Compaq's customers.

The recalled battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. Affected Armada E500 or Armada V300 units contain a battery pack with one of the following date codes and serial numbers,

TCGK 00001- 10500

TCGK 20001- 21800

TCGK 40001- 83100

TCHK 40001- 44700

To get all of the info on what to do, go to:

<a href="http://www.compaq.com/products/notebooks/batteryrecall"><font color="#003399">>http://www.compaq.com/products/notebooks/batteryrecall</b></font></a>

Author

Posted by Ken of Data Doctors on October 27, 2000