Why does my printer not print??

Question

My printer runs, but does not print. I have replaced both the black and color cartridges, but I still do not get any results. It was not in use for about two months, but it did print a partial page, and then no more since I have tried to use it. The name of my printer is a cannon BJC2000. thank you for the info. It will be most appreciated if I can find out what is wrong or get it working again.

Answer

This question was answered on April 12, 2001. Much of the information contained herein may have changed since posting.

Hello and thank you for your question.

You have already replaced the ink cartridges, and I assume the printer has paper, and that you have checked all of the connections. Check and make sure your printer properties/settings are okay. If so, then I suggest for you to reinstall your printer. Go to Start, Settings, Printers folder, delete existing printer and then reinstall your printer. I think this will take care of your printing problem. If for some reason it doesn't, you can go to Cannon's website and download a "New" current driver for your printer. If after all of this and it still does not work then you may have a hardware problem, mechanical, with the printer itself, and would need to be ckecked by a qualified technician.

Good luck!

Author

Posted by Lanny of Chandler-Gilbert Community College on April 12, 2001