Data recovery may become necessary for a wide variety of reasons, but generally the failure can be categorized as resulting from physical
damage or logical corruption.
Moisture contact or penetration
Exposure to extreme temperatures
Variations in humidity
Shock or force sustained
Defective mechanical or electronic components
Spike or surge in power source
Degrading read/write heads
File System formatted
Operating System reinstalled
Files deleted or recycled
Software (ScanDisk, CheckDisk, Defrag)
Broken or corrupted RAID array configuration
What is data recovery?
Data recovery is the process of recovering data from storage media when it cannot be accessed normally. Hard drives are among the most
common types of storage media requiring data recovery. However, there are many other forms of electronic, optical, and magnetic storage
media that can become damaged or corrupted. Data recovery is generally considered to be the last resort when all other attempts to
retrieve the data have been exhausted.
How does data recovery happen?
The data recovery process depends on the type of recovery necessary for your particular situation. Our specialists begin with a diagnostic
process to determine which solution fits your needs and then you are contacted to discuss your quote.
How long does data recovery take?
We have three data recovery service options:
Emergency Service - 24 hour turn around time
Priority Service - three day turn around time
Standard Service - two week turn around time
If necessary, a diagnosis and price quote can be obtained within 4 business days.
How much does data recovery cost?
Data recovery costs can vary depending on the type of storage media, severity of damage, specialty parts, and turn around time required. We
have solutions starting at $350.
What is the success rate of data recovery?
The good news is, although there is no guarantee that data can be recovered, our team of specialists have years of success recovering data
from all types of media. If it can be recovered, Data Doctors will do it!
The success of data recovery depends on the nature of the damage to the storage media. Unfortunately, chances for successful recovery decrease
if there is physical damage to a hard drive's platters or magnetic layer. Severe physical failure can cause irreversible damage to any kind
of magnetic storage media.
Is there anything I can do to recover my data?
Users inexperienced in data recovery can cause more damage to their storage media when attempting to recover data themselves. If you are in
already in a data loss situation, contact our Data Recovery Specialists right away to discuss your options for safe data recovery.
What is the data recovery confidentiality policy?
Our Data Recovery Lab is a secure environment. All customer data is kept private and laboratory access is controlled to ensure only
appropriate specialists handle sensitive information. We are regularly contracted to recover classified data for the government and
private organizations. Data Doctors is accustomed to the level of privacy and protection that classified materials require. We provide
the same level of protection to all of our customers.
Do you recover laptop hard drives?
Yes, laptop hard drive recovery uses the same methods as desktop hard drives.
What types of media can you recover data from?
Listed below are commonly used types of storage media that may require data recovery:
Magnetic Drives - Used to store data in laptops, desktops, servers, network attached storage, external backup devices, digital
video recorders and MP3 players. Media examples: 1.8″, 2.5″, 3.5″ and 5.25″ IDE/SATA Drives, 50-pin, 68-pin, UltraWide SCSI Drives and
0.85? CompactFlash Type II Micro Drives
Magnetic Tapes - Used to backup data in small to medium sized file servers Media examples: AIT, DAT, DLT, Exabyte, LTO, QIC, Travan
& VXA Tapes
Magnetic Disks - Used to temporarily store or transfer small amounts of data. Media examples: 3.5″, 5.25″ Floppy Diskettes, and Jaz,
SyQuest and Zip Cartridges
Optical Discs - Used to store files from several megabytes to several gigabytes in size. Media examples: CDs, DVDs and Minidiscs
Flash Cards - Used to store photos in digital cameras, music in MP3 players, PDAs and files for many types of applications. Media
examples: CompactFlash, MemoryStick, SD, SmartMedia and xD cards
Can you recover data if I've had a virus attack?
Most viruses attack files that the computer uses to function normally. A security breach can result in noticeable performance changes,
random rebooting, adware, spyware and even missing files. The majority of these issues can be addressed with our Comprehensive Overhaul
Service. In the event the virus deletes or corrupts files, Data Doctors is experienced in repairing this type of damage.
From what operating systems can you recover data?
We recover data from a variety of operating systems. The most common platform in use today is Microsoft Windows. Other widely used
operating systems include: OSX, RedHat and FreeBSD.
Here is a breakdown of different operating and corresponding file systems:
Windows 3.1, 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 & Windows 10, NT Server, Server 2000, Server 2003, Server 2008, Server 2012 and all versions of SBS Server
Common file systems: FAT12, FAT 16, FAT 32 and NTFS
Macintosh OS9, and OSX (all versions)
Common file systems: MFS, HFS, HFS+ and HSFX
Common file systems: UFS, UFS2, JFS and BSD
Linux RedHat and other Linux Flavors
Common file systems: Ext, Ext2, Ext3 and VxFS
Common file system: NSS
What can I do to protect my data?
The best protection against data loss is a proper backup system. Data Doctors provides many data backup solutions and can tailor one to
meet your needs. Download our FREE Data Disaster Prevention Guide and contact your nearest Data Doctors location to discuss which data
backup solutions will be best for you.
How do I pack my drive for transportation to the recovery lab?
Ideally, you will not have to worry about packing your media. Find the Data Doctors location nearest you and bring your storage media to
us. Our specialists will package your device securely and handle transporting it safely to our Recovery Lab.
For more information, contact a Data Recovery Specialist directly.
To start the data recovery process, or if you have any other questions, contact our Data Recovery Team at:
I'd like to compliment one of your employees, Harrison, for the excellent customer service and support he provided me yesterday and today. He helped me to sort out a few concerns with my laptop in a most professional, trustworthy, and patient manner. The service level provided by Harrison exceeded my expectations and I will “sing your praises” to anyone that needs computer support!!!
Such a commitment to great customer service is to be commended.
I would like to take a moment to recognize Chuck from your Flagstaff location, Store 204.
My daughter is a student at NAU and recently had laptop issues. With me living in Chandler we thought there would be issues, but Chucked worked very hard to make sure problems were addressed quickly and my daughter had her laptop back in record time.
Chuck's professionalism, courtesy and attention to detail were way beyond excellent. He sets a very shining example for the company, and this is one of the many reasons why I continue to use Data Doctors for all my computer needs.