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7 Questions to Ask Before Hiring a Computer Repair Service

published 5/26/2020

No matter what industry, computers are absolutely essential to businesses. They're used in almost every facet of a company; research, development, marketing, sales, accounting, we could go on forever.

So when they start to have problems, business owners need to find a computer repair service as soon as possible.

But how do you know if you're hiring the right company? We've compiled a list of the most important questions to ask when looking for a computer repair business in Phoenix.

1. What Types of Repairs Do you Do?

One of the very first things that you need to ask the repair company is what types of repairs they do.

There are countless ways that a computer could have issues. Many companies become specialized in very specific matters. If the company doesn't work on your type of problem, they obviously won't be a good fit for you.

Repair companies will sometimes also specialize in the type of computer they work on; personal or business.

When you ask the company about their specialty and services, you'll be able to match what you need with what is offered. This is especially helpful when you're having a specific problem and don't just need widespread maintenance.

2. Do you Have a License and Insurance?

When you are trusting someone to work on such an important part of your business, you want to make sure they know what they're doing.

A very easy way to know if a company is legitimate and has the right training is to ask if they are licensed and insured. These things will prove that the company has gone been certified against state or federal standards to provide adequate services.

It may also be helpful to ask what the training process is for their technicians and what their specific qualifications are.

If you have a better understanding of the company's knowledge, you can feel more confident in their services. That can bring a lot of peace of mind.

3. Do you Have References and Reviews?

In the end, a company can tell you all the things that you want to hear. Unfortunately, they may not live up to that in real service.

A great way to get an accurate view of the company and its services is to read reviews. This allows you to hear from real customers about the actual services provided.

Another helpful way to get a real opinion of the company is to get references from people you personally know.

Companies may also highlight interactions with customers on their website as well. This will give you a good feel for the type of customer service you can expect to receive.

4. What is the Hourly Repair Fee?

Obviously one of the biggest deciding factors in working with any company is how much it will cost you. This type of service can be paid in several ways, so it's especially important to get a clear answer on the price upfront.

Some companies prefer to pay by each individual job done. So regardless of how long it takes the technician, the client will be charged a flat fee.

Other companies charge hourly for the work that is done. This means the more complicated the solution, the more the client will pay overall. When this is the billing type, you should also ask if there is a minimum number of hours you'll have to pay for.

You don't want to be surprised when you get a bill, asking these questions upfront saves you from that.

5. What is your Data Protection Policy?

Data loss is a huge liability and problem for many companies. All of the company's sensitive information, customer data, and more are found on computers. So anyone working on those computers will potentially have access.

This is a really important aspect to discuss before beginning to make sure your data will be safe.

Many computer repair companies will have policies in place to keep everyone protected. But you should make sure you feel comfortable and agree with that policy.

6. How Long Will This Job Take?

Because computers are so vital and valuable to the day to day tasks of a company, their repair is always time-sensitive.

When you know the predicted timeline of a job, you can plan how the company will handle things without the computers. You can come up with a better game plan to make sure everything that needs to get done does.

The predicted timeline is also helpful in planning the budget for the repairs as already discussed.

This is also an appropriate time to ask how the technician will track the work that is done on your project. That should be done both for the time spent and also the specific actions are being taken.

Having a record can help you keep the project organized and on track.

7. Do you Have a Service Guarantee?

The complete loss of a company's computers would be a huge loss with huge consequences. Before agreeing to work with a service company, you want to make sure that their work is guaranteed.

This type of guarantee shows that they are confident in the work they can do. They understand the problems and know how to fix them.

It also gives you confidence in the work that they will do. You can move forward knowing that if something negative does happen, they will be responsible to fix the problem.

A satisfaction guarantee should be a deal-breaker when trying to find a computer repair company to work with.

Computer Repair Service Options

It's essential to find a reliable, competent computer repair service to keep the business running smoothly.

In order to make sure you're getting the highest quality, you'll have to do some research of your own first. Asking these questions can help you determine if that company will be a fit for yours or not.

If you're ready to get started fixing your computers and getting back on your feet, contact us today!