Cost of Downtime Calculator

Use this worksheet to determine how much your company loses during system failures. If you don't know the exact figures, just guess.

Employee Productivity

Annual Revenue of your Company:

$ (1)

Number of Employees:

# (2)

Calculate Average Revenue per Employee:
(Line 1) / (Line 2)

$ (3)

Determine Total Hours per year, per Employee:
(e.g. 40 hours x 50 weeks = 2,000 hours)

(4)

Calculate Avg. Revenue per Employee/hour:
(Line 3) / (Line 4)

$/hr (5)

System Restoration Cost

Total Labor Hours required to replace lost data and restore system

(6)

Per hour cost of Restoration Services:

$ (7)

Calculate Cost of Labor to restore system:
(Line 6) x (Line 7)

$ (8)

Lost Employee Productivity Cost

Total Hours the system is down:

(9)

% of employees (excluding systems staff) that are unproductive during downtime

% (10)

Calculate Cost of Employee Downtime:
[(Line 2) x (Line 5)] x (Line 9) x (Line 10)%

$ (11)

Lost Sales Opportunity Cost

Number of Sales per year

(12)

Estimated number of sales lost due to outage:

(13)

Calculate Sales Opportunity Loss:
[(Line 1) / (Line 12)] x (Line 13)

$ (14)

Lost Customer and Damaged Reputation Cost

Total number of customers last year:

(15)

Calculate Avg. Revenue per customer:
(Line 1) / (Line 15)

$ (16)

Number of customers lost due to system failure:

(17)

Calculate Customer and Reputation Cost:
(Line 16) x (Line 17)

$ (18)

Calculate Total Cost of Network Downtime:
(Line 8) + (Line 11) + (Line 14) + (Line 18)

$ (COST OF DOWNTIME)

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Data Doctors:

I have used your Paradise Valley store for many years. Most recently in February, took my dated computer in for hard drive cleaning and to hopefully speed things up. They not only cleaned things up but it now runs much better and I did not have to buy a new desktop computer.

I just purchased a laptop computer (Windows 8-based) and this past week the display images suddenly became larger. I had no idea what had happened and no idea how to fix it. Stopped by the PV store and your technician there solved the problem in 30 seconds. Wow!

Thank you again for your high quality service. Data Doctor is my place for all my computer needs.

Rick Lilley

-- Rick Lilley

A few words of praise for Troy at your Greenfield and McKellips location. We both have your service contracts on our HP notebooks. When we returned from our summer camp at Chino Valley AZ this fall we brought them in to be gone over. Pat's was pretty straight forward, but Don's was a mess. Troy put in many hours getting Don's back in shape and his patience and skills are outstanding. We also found him to be very personable and helpful explaining many of the idiosyncrasies involved with computers. He was very patient with us as senior citizens (Don is 83 and Pat is 78). Troy has made our contacts with Data Doctors very positive, and we will continue to utilize your services.

Don & Pat

-- Don & Pat

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