I purchased a newer Dell laptop from a private party, and immediately began experiencing OS problems. Dell refused to offer any technical assistance because the prior owner was no longer available to transfer ownership and all warranties (including tech support) to me. After many failed attempts with computer superstores and local computer service shops I contacted Dale at the Flagstaff, Arizona DATA DOCTORS. Dale promptly made few suggestions that immediately cleared up most problems and offered for me to bring in the laptop for a free evaluation, at which point he, again at no cost, made recommendations that completely fixed the problem. That's customer service!!! Any money that I will have to spend in the future on any computer needs will definitely go to Data Doctors. Dale's very knowledgeable, he's the man!!!
Helpdesk and Remote Support
Data Doctors provides Helpdesk and Remote Support for businesses of all sizes. We provide Desktop support and services for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem in your business, we are here to help.
We can troubleshoot problems and provide guidance for our services. We have dedicated support staff available via phone, messaging, email or a web portal. We offer a single point of contact for end-users so that we can get to the root of the problem quicker and with less frustration than other service providers. In addition, we have our own ticking system that helps us identify issues that occur with frequency and with other users to eliminate downtime and streamline remediation.
Studies have shown that companies that utilzie a centralized helpdesk solution benefit from the help desk's unique position of communicating daily with numerous custoemrs and employees which allows greater information sharing when problems arise. Technical problems, user preferences and other metrics have proven super impactful when it comes to the planning and development of an action plan for IT operating units. Most problems can be solved via remote access, greatly speeding up the time to resolution, allowing you to get back to work sooner.
Data Doctors - The Small Business technology specialists!