South Gilbert Computer Repair Experts!
Data Doctors of South Gilbert, AZ
SE Corner of Pecos & Higley
3317 S Higley Rd
Gilbert, AZ 85297
Recent Reviews4.4 on 331
5 / 5 stars
Yes.......These employees did an outstanding job to a very complex project pn my desktop (New hard drive, save my data, load it, etc.). Pete even followed up with me to ensure all was fine. I had an issue and he fixed it remotely without me having to ask for help. Great job Pete!!!!!
P.S. CALL ME AT (480) 663-3138 IF YOU NEED FURTHER INFORMATION.4.5 / 5 stars
My business was the direct result of your Sat. radio show on KTAR. It developed my confidence in the quality and skill of your techs. Drew K. did a good job of bringing our 7 year old Dell "back-to-life". Thx Drew!
I think you should have a list of things that will be affected by reloading Windows. Covering this multi-faceted task with a generic statement that there will be some post reload work involved doesn't really sink in to many of today's users. Examples:
-Bookmarks will need to be imported
-Email will need to be reconfigured
-Contacts will need to be imported
-Examples of specific software titles that will need to be re-installed.
-Java, DirectX etc. will need to be reloaded.
-Administrator vs limited accounts (I run XP Home)
If a user cares, this will get him or her thinking, or even copying or printing some screens to help with post reload tasks.
There should be more help post reload as well. I am old school, but fairly competent. My wife wouldn't have had a clue. Examples:
-Import old bookmarks like this ...
-Here are your email account settings ...
-Set up your email like this...
-Your old msgs are stored here...
-This is how you can access your old msgs...
-Specific considerations for moving from a multi-user setup to a single setup with separate folders on the desktop for the various users.
I was asked if I had any questions, or if there was anything I wanted to be shown. I declined. But if there was a handout or even a URL to address items like this, I think your level of tangible customer service would be improved.
One final comment. I paid over $400 for the reload, a video card, and A/V software. This may be a small sale for Data Doctors, but for me, I could have used the same money to all-but-buy a new computer. You need to make up the difference with stellar customer service. Customers, even the bone heads, need to be treated as if they were the first possible sale in two weeks.5 / 5 stars
Pete the store manager was professional and courteous. He explained the problem found and even looked further when I informed him I had lost some family photos.5 / 5 stars
The Tech told me my computer would be done in about 3-4 days. Since I brought it in on Saturday I thought I'd be without my laptop for a good week. NOPE, it was done in 3 days as promised and wow is it clean and fast. It's nice to see real service. In my business I under promise and over deliver but rarely see that in other companies. I'll never take my computers anywhere else. Oh yeah, and they were nice and professional.
Randy5 / 5 stars
Your staff was very friendly and knowledgeable and hadled all of my computer issues in a quick and professional manner.