Your tech explained the two problems in an easy to understand way. I am not a 'techie' but could easily comprehend the problems. Thanks.
The IT Department for Everyone
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When your computer starts running slow or takes forever to get going, you should get going...to Data Doctors. We focus on high-quality computer repair, PC maintenance, equipment and computer service in our locally owned, neighborhood stores. You can count on Data Doctors to get your computer running like it used to, no matter the problem. Our computer repair service is completely thorough. We check every computer for spyware, viruses, and malware.
You're as good as gold. Today it is hard to find someone who knows what customer service means. Thanks!