What is wrong with my power supply?

Question

My computer has been having all kinds of problems. It is not over 3 years old and I have taken it in to get fixed on 4 seperate occasions with a variety of problems including: 1.bad power supply that caused my computer to overheat, 2.cd rw drive broke and my system would not even load windows, 3.a multitude of problems occured including system sluggish after an hour of use, scan disk freezes, disk defrag wont run because it can run scan disk, and the computer would restart rather than shuting down, and fianlly 4.because they didn't fix my shut down issue and they did not install the sound drivers before returning it to me. They never could figure out the shut down problem so they sent me to one of their "Case Managers" that would take care of my rather unique problem. After a couple of months of dealing with their "Case Manager" filled with broken used parts they sent me and unsuccessful attempts to figure out the problem, we finally found that if I took out my PCI wireless internet card the problem persists. Because the wireless card is not Gateway brand, they now refuse to take any responsability for the problems that it is apparently creating. The wireless card is a D-Link DWL-520+ Airlplus Wireless PCI Adapter if that matters at all. So I now turn to anyone for some help. I heard your radio show on Saturday morning in Phoenix, Arizona and I thought I would come visit your website to see if you could help. Any assistance you could give would be very appreciated and I thank you in advance.

Brian Hudson

Answer

This question was answered on October 31, 2003. Much of the information contained herein may have changed since posting.

This problem you are experiencing might be a power supply problem, there are a few things that you can try: 1 Check for too many devices using the same house circuit, Remove a copy machine, laser printer,ther other heavy equipment from the same circuit 2 Measure the voltage ouput of the power supply , or exchange it for one you know is good 3 Install an electrical conditioner to monitor and condition the voltage to the PC.

Curt Thompson (student)

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Author

Posted by Student of Katharine Gibbs School - New York on October 31, 2003