Why no sound?


Problem with Volume

Volume control icon will not activate the volume control. I have no volume for any sounds including CD

When I check DVD player I receive statement "Another application is preventing DVD playback"

Checked all 6 Multimedia Drivers and each state "Device Driver is enabled but inactive due to unknown problem"

Sound Properties

None of them will work even as a Preview

System Properties

Sound,video,and game controllers

All state "This device is working properly"


This question was answered on December 2, 2003. Much of the information contained herein may have changed since posting.

To check your sound card device for multiple device or device conflicts, follow these steps:

1 Click Start | Settings | Control Panel

2 Double-click the System icon

3 Click the Device Manager tab

4 Click the [ ] to the left of the Sound, video and game controller icon

5 Double-click the first subdirectory under the Sound, video and game controller icon

6 Click the Driver tab at the top of the dialog box and note the date (If there is no Driver tab, close the dialog box and select the next subdirectory down to find its Driver tab and date.) This information tells you manufacturer and model of your sound card, along with the date of your driver's publication Drivers generally are updated several times a year Any driver more than a year old is considered "middle-aged" and should be replaced if possible

7 Contact the manufacturer of the device at: www.<manufacturersname>.com for further assistance Click here [insert link to driver manufacturer page] to see a list of several major driver manufacturers You can also contact your computer reseller (the store from which you bought the computer)

Note: Drivers included with your computer (even those included with a new computer) are not always the most recent versions or may be corrupt To obtain the latest versions of your sound card, contact the manufacturer [insert link to driver manufacturer page] of your sound card/computer If you are an intermediate to advanced user, you can then download the drivers from the manufacturer's Web site, usually at no charge The manufacturer's technical support representatives should offer complete instructions for downloading drivers

If you have the latest sound card drivers and are still having problems, it may be that you are using an old version of DirectX.

information provided by www.riverdeep.net

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Posted by Student of Katharine Gibbs School - New York on December 2, 2003