What can you do ?

I HAVE A VIRUS AND I THINK IT MIGHT HAVE DAMAGE MY HARD DRIVE AS I CANNOT LOG IN TO WINDOWS SOMETIMES. EVERYTIME I RESTART, IT UNABLE TO GO INTO WINDOWS AS I ALMOST READ (ON THE BLUE BACKGROUND) THAT IT HAVE AN MALICIOUS HARDWARE OR SOFTWARE ERROR OR UNABLE TO FIND DRIVER'S (IT WENT OFF TOO QUICK). THE MAIN VIRUS WHICH I CAN'T REMOVE IS-TROJAN HORSE-FAKESVC.C AND IT IS ON C:\WINDOWS\SYSTEM32\SVCPACK.EXE WHAT CAN I DO? I'M RUNNING WITH AVG PROGRAM. I MANAGE TO TYPE THIS REPORT TO YOU NOW BEFORE I RESTART OR SHUTDOWN. WHAT YOUR BEST BET? COULD I RE-INSTALL XP WITHOUT INTERRUPT WHAT I'VE INSTALLED RECENTLY AS I ONLY STARTED USING XP NEARLY 2 WEEKS AGO. YOUR HELP WOULD BE VERY MUCH APPRECIATED.

This question was answered on November 10, 2003. Much of the information contained herein may have changed since posting.

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The best things to do is to reformat your entire computer and download the software from scratch That will help you solve that problem.

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Posted by Student of Katharine Gibbs School - New York on November 10, 2003

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