How do I fix the Norton Antivirus automatic live update problem?

Question

I installed a Microsoft critical update a few days ago and now my Norton AntiVirus automatic live update won't run. I get an error message that says this program has performed an illegal operation and will be shut down, "navapw32 caused an invalid page fault in module kernel32.dll"

Then when I go to shut the computer down, it locks up on the the "Windows is shutting down" screen.

Any way to fix this?

Answer

This question was answered on November 15, 2003. Much of the information contained herein may have changed since posting.

NAVAPW32 is the module in the Norton AntiVirus software suite responsible for the Automatic Live Update that connects to the Norton AntiVirus server to download the latest virus definition files Assuming you are running NAV 2002, this is a known issue and can possibly be fixed by one of two ways Either by removing and re-installing NAV 2002 go to Start-Control Panel-Add/Remove Software, click on the Norton AntiVirus, and click delete Then re-install from the supplied CD If this does not solve the problem, there is another tip There is a known problem where the task scheduling service (which runs Automatic Live Update) conflicts with other programs in the system You can try to run the Task Scheduling from the Startup menu rather than from the registry This step involves modifying the registry and has to be approach with caution First go to Start Run, in the Open window type regedit and click OK In the registry editor windows left hand pane click down to HKEY-LOCAL--MACHINE-Software-Microsoft Windows-CurrentVersion RunServices, then in the right window pane find the entry for the SchedulingAgent, click on it and delete it, then exit the registry editor Now find mstask.exe in your c:/windows/system folder, create a shortcut and copy this shortcut to your folder /Start Menu/Programs/Startup Now restart your system If this still does not fix the problem then go to Symantec's tech support site

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Author

Posted by Susan of Mesa Community College on November 15, 2003