Didi you try this
I click on start and select the option "turn off computer", then click turn off, instead of switching off the machine totally, it occasionally just resets and starts loading windows again, please can you give me a solution to this problem.
This question was answered on December 2, 2003. Much of the information contained herein may have changed since posting.Unplugged all cables, and plugged them back
turn your computer on
pressed the restart button
press the refresh button
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Posted by Student of Katharine Gibbs School - New York on December 2, 2003