Deleting files

Question

I have Norton Anti-virus and Internet protection. When the Anti-virus runs, it recommends deleting 11 files that are adware and spyware files. I've tried deleting them individually, but can't seem to get rid of them. But the delete fails and Norton explains that the registry has to be cleared of the files and rebuilt. This sounds pretty advanced for someone who just plays with the computer a bit. Is there an easier way to remove these files?

Thanks,

Scott Knutson

Answer

This question was answered on December 10, 2003. Much of the information contained herein may have changed since posting.

If you are deleting the files from the start program menu, then it is not completely deleted You will have to go to Add/Remove Programs and delet the adware and spyware from there Then go empty out your Trash/Recycle Bin.

STEPS:

1 Click Start

2 Click Control Panel

3 Add/Remove Programs

4 Remove programs

5 Close

6 Right click on the Trash/Recycle Bin

7 Click Empty Trash Bin

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Author

Posted by Student of Katharine Gibbs School - New York on December 10, 2003