Receiving the following message when I try to open certain norton programs-?

Question

I am receiving the following message when I try to open certain norton programs-

CS32.DLL unable to load cscore.dll error=0x0000001f

How can I fix this?

Thanks

Mike Tennant

Answer

This question was answered on December 17, 2003. Much of the information contained herein may have changed since posting.

I got this from the Nortons web site:

Error: "CS32.DLL unable to load CSCORE.DLL" when launching Norton CleanSweep

Situation:

When you launch Norton CleanSweep 2001, 2002, or the CleanSweep from within Norton SystemWorks 2003, you see the error message "CS32.DLL unable to load CSCORE.DLL." The program may continue past this point, only to fail later with a similar message.

Solution:

This problem can occur when the Microsoft shared component Mfc42.dll has been replaced with an older or nonstandard version It is usually replaced during another program's installation.

You must replace the Mfc42.dll, Msvcrt.dll, Msvcirt.dll, and Wininet.dll files with the versions on the CleanSweep/SystemWorks CD.

To copy the Mfc42.dll file from the CD to a temporary location:

Exit all open applications

Insert the Norton CleanSweep or the Norton SystemWorks CD into the CD-ROM drive

Cancel auto-run if it starts

Click Start, point to Find, and then click Files or Folders The Find dialog box appears

Select the CD-ROM drive from the Look In drop-down list

Check Include subfolders (if not already checked)

Type mfc42.dll in the Named field and then click Find Now Windows displays all files matching the search criteria

Select the file that is located in the \NAV folder (if you have a Norton SystemWorks CD) or the \FastSafe folder (if you have a Norton CleanSweep CD)

Verify the version number

Right-click the file, and then click Properties

Click the Version tab The version should be 6.00.8447.0 If it is not, check every copy of the file found on the CD until you find this version

Click OK in the Mfc42.dll Properties window.

With the file still selected, click Edit, and then click Copy

Minimize the Find window

Click Start, point to Programs, and then click Windows Explorer

Locate and click the \Temp folder to store these files in

If the \Temp folder does not exist:

Locate and select the C:\ drive

Click File, point to New, and then click Folder A new folder is created

Rename the folder to temp and press Enter.

Double-click the \Temp folder

Click Edit, and then click Paste The file is copied to the temporary folder

Minimize the Windows Explorer and open the Find window again.

To copy the Msvcrt.dll file from the CD to a temporary location:

Click New Search

Select the CD-ROM drive from the Look In drop-down list

Check Include subfolders (if not already checked)

Type msvcrt.dll in the Named field, and then click Find Now Windows displays all files matching the search criteria

Select the file that is located in the \NAV folder (if you have a Norton SystemWorks CD) or the \FastSafe folder (if you have a Norton CleanSweep CD)

Verify the version number

Right-click the file, and then click Properties

Click the Version tab The version should be 6.00.8397.0 If it is not, check every copy of the file found on the CD until you find this version

Click OK in the Msvcrt.dll Properties window.

With the file still selected, click Edit, and then click Copy

Minimize the Find window, and open the Windows Explorer

Locate and select the \Temp folder, click Copy, and then click Paste The file is copied to the temporary folder

Minimize the Windows Explorer and open the Find window again.

To copy the Msvcirt.dll file from the CD to a temporary location:

Click New Search

Select the CD-ROM drive from the Look In drop-down list

Check Include subfolders (if not already checked)

Type msvcirt.dll in the Named field, and then click Find Now Windows displays all files matching the search criteria

Select the file that is located in the \NAV folder (if you have a Norton SystemWorks CD) or the \FastSafe folder (if you have a Norton CleanSweep CD)

Verify the version number

Right-click the file, and then click Properties

Click the Version tab The version should be 6.00.8168.0 If it is not, check every copy of the file found on the CD until you find this version

Click OK in the Msvcirt.dll Properties window.

With the file still selected, click Edit, and then click Copy

Minimize the Find window, and open the Windows Explorer

Locate and select the \Temp folder, click Copy, and then click Paste The file is copied to the temporary folder

Minimize the Windows Explorer and open the Find window again.

To copy the Wininet.dll file from the CD to a temporary location:

Click New Search

Select the CD-ROM drive from the Look In drop-down list

Check Include subfolders (if not already checked)

Type wininet.dll in the Named field, and then click Find Now Windows displays all files matching the search criteria

Select the file that is located in the \FastSafe folder

Verify the version number

Right-click the file, and then click Properties

Click the Version tab The version should be 4.70.1215 If it is not, check every copy of the file found on the CD until you find this version.

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Note: If you have Microsoft Internet Explorer 5.5 installed, you must use Wininet.dll version 5.50.4134100 or later.

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Click OK in the Wininet.dll Properties window.

With the file still selected, click Edit, and then click Copy

Minimize the Find window, and open the Windows Explorer

Locate and select the \Temp folder, click Copy, and then click Paste The file is copied to the temporary folder

Close all open windows.

To restart Windows 95/98 in DOS mode:

Exit all open applications

Click Start, and then click Shut Down

Click Restart in MS-DOS mode, and click OK The computer restart in MS-DOS mode.

To restart Windows Me in DOS mode:

Exit all open applications

Insert the Windows Me Startup disk into the diskette drive

Click Start, and then click Shut Down

Select Restart the computer, and then click OK The computer restarts from the diskette

Select Start computer with CD-ROM support, and then click OK The computer restarts in DOS mode.

To rename the files in MS-DOS mode:

Type c: and press Enter

Type cd \windows\system and press Enter You are in the C:\Windows\System directory

Type ren mfc42.dll mfc42.old and then press Enter The Mfc42.dll file is renamed

Type ren msvcrt.dll msvcrt.old and then press Enter The Msvcrt.dll file is renamed

Type ren msvcirt.dll msvcirt.old and then press Enter The Msvcirt.dll file is renamed

Type ren wininet.dll wininet.old and then press Enter The Wininet.dll file is renamed

Type copy c:\temp\mfc42.dll and then press Enter (don't forget the space and period at the end) The Mfc42.dll file is copied from the \Temp directory to the \Windows\System directory

Type copy c:\temp\msvcrt.dll and then press Enter (again, don't forget the space and period at the end) The Msvcrt.dll file is copied from the \Temp directory to the \Windows\System directory

Type copy c:\temp\msvcirt.dll and then press Enter (again, don't forget the space and period at the end) The Msvcirt.dll file is copied from the \Temp directory to the \Windows\System directory

Type copy c:\temp\wininet.dll and then press Enter (again, don't forget the space and period at the end) The Wininet.dll file is copied from the \Temp directory to the \Windows\System directory

Type exit and then press Enter Windows restarts You can now launch Norton CleanSweep without errors.

To rename all other copies of the files:

Exit all open applications

Click Start, point to Find, and then click Files or Folders The Find dialog box appears

Select the drive where Windows is installed from the Look In drop-down list

Check Include subfolders (if not already checked)

Type mfc42.dll in the Named field, and then click Find Now Windows displays all files matching the search criteria

Right-click the file, and click Rename.

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Note: Do not rename the copy of the file that is located in the \Windows\System folder.

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Rename the file to mfc42.old and then press Enter

Repeat these steps for all copies of the file, except the copy that is located in the \Windows\System folder

Repeat these steps for the following files as well, renaming the extension from .dll to .old Make sure that you do not rename the copy of the file that resides in the \Windows\System folder msvcrt.dll

msvcirt.dll

wininet.dll

If problems persist, you will need to uninstall and reinstall Norton CleanSweep.

To uninstall and reinstall Norton CleanSweep, please refer to the steps in the document How to uninstall and reinstall CleanSweep.

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Notes:

After reinstalling CleanSweep, run LiveUpdate from the Help menu to obtain the latest updates

This error can occur when the Cscore.dll file is not present in the CleanSweep program folder Please check your installation and make sure that the Cscore.dll file is present in the CleanSweep program folder, which is typically located at C:\Program Files\Norton CleanSweep for the standalone versions, or C:\Program Files\Norton SystemWorks\Norton CleanSweep if CleanSweep is installed as a component of Norton SystemWorks.

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If the file is not located in the CleanSweep program folder, it may have been removed by a third-party application such as Ad-Aware If you have previously used the Ad-Aware software on your system, the Cscore.dll component may have been falsely detected as a component of the Comet Cursor adware program and removed by the software For more information on this issue, please see the document Cscore.dll is detected as a component of a spyware program

To replace the file it will be necessary to uninstall and reinstall the CleanSweep program For more information see the document How to uninstall and reinstall CleanSweep

If you have CleanSweep installed as a component of Norton SystemWorks, you can uninstall just the CleanSweep program using the instructions in the document How to uninstall just one component of Norton SystemWorks To reinstall the CleanSweep component, see the document How to install only one of the Norton SystemWorks products.

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Author

Posted by Student of Katharine Gibbs School - New York on December 17, 2003