Cannot download pictures from San card

Question

I have a san disk memory card for my digital camera, I cannot download the pictures

from the card. Is there a way you can retrieve the pictures for me? I noticed a $225 non-refundable deposit.....is that also for something as simple as digital pictures from a memory card? Thank you

Answer

This question was answered on April 20, 2004. Much of the information contained herein may have changed since posting.

System Requirements

The USB SmartMedia Card Reader requires Windows 98 or higher Windows NT does not support USB

You will not be able to download pictures on a PC which does not have a USB port

Connect the USB SmartMedia Card Reader to one of the computer's USB ports These ports are usually located on the back of the computer

When the card reader is connected, you may see the message "Building new driver info New Hardware found installing..." Proceed to step 3

If you see the following error message, "You do not have sufficient security privileges to install devices on this computer...", try plugging the SmartMedia Card Reader into the other USB port If the error persists, you will need to download the pictures either on a Mac or on a PC where you have administrative privileges When returning the digital camera, please tell a Knapp staff member about the error and the location of the PC on which it occurred

If the driver has never been setup on the computer you are using, an Add New Hardware window will appear

When this window says "This wizard searches for new drivers for: SCM eUSB SmartMedia," click Next

When you are asked, "What do you want Windows to do?" Check the box next to "Search for best driver for your device" and click Next

At the "Where Windows will search for the driver," check the CD-ROM drive Insert the CD titled Olympus into the CD-ROM drive Leave the location box checked Click Next

When the driver has finished installing, click Finish

If the wizard can't find the driver, uncheck the box next to the CD-ROM drive and instead check the one next to Specify Location

Click on the Browse button Go to the CD drive Select Win9x drivers --> OK --> Next Windows should now be able to find the drivers

The computer may ask to restart after installing new drivers Please do so

Take the SmartMedia card out of the camera Open the SmartMedia card compartment cover, usually found on the opposite side of the camera from the AC adapter (see camera documentation for more details), and gently remove the SmartMedia card with two fingers Put the card into the SmartMedia Card Reader, gold side facing down

Double-click My Computer and double-click on Removable Disk (F:)

If the Olympus USB Drive does not appear in the My Computer window and you did not see any dialog boxes appear when you attached the SmartMedia Card Reader, return to the windows desktop, right click on My Computer to pull up a context menu Left click on Properties -> Device Manager Check for USB controller

If it is there, try unplugging the USB cable and plugging it in to the other USB port

if it isn't there, please use a public lab computer to download pictures

A window will appear with folders inside it Downloaded pictures for all the cameras except the D620 zoom are contained in a folder titled, DCIM -> 100 Olymp Pictures for the D620 zoom are in a folder titled, Imolym

Save your images by dragging them to the desktop

Delete the pictures from the SmartMedia card once you have downloaded them Return to the window titled Olympus USB Drive Choose Edit>Select all to select all the pictures in the folder, then go to File>Delete

Empty the Recycle Bin on the Desktop!!

When you are finished deleting the pictures from the SmartMedia card and have emptied the Recycle Bin, remove the SmartMedia Card from the reader by gently pulling out the card with two fingers, and place it back into the camera slot

Disconnect the SmartMedia Card Reader from the computer

NOTE: If you see the error message "Cannot find file 'C:\WINDOWS\Desktop\(the picture name).JPG' (or one of its components) Make sure the path and filename are correct and that all the required libraries are available." when you double click on a downloaded file to open it, try the following:

Open Internet Explorer

Go to the File menu and select Open

Choose the downloaded picture file It should be on your desktop or in a folder you created on the desktop

Click OK

Internet Explorer should open the files without an error message.

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Author

Posted by Ludens of Katharine Gibbs School - New York on April 20, 2004