Roomate is getting to Runtime Errors on computer.
If minimizes Word it says Winword.exe caused the error.
Internet Explorer causes a runtime error when you try to add a favorite by clicking on favorites and then the add button.
Neither error references a specific dll, just says MS VISUAL C++ Runtime Library
Anyone have a fix or suggestion?
MS Knowledge base does not have anything that I found referencing these specific problems.
Does XP ... Office ... or IE need to be reinstalled?
This question was answered on February 20, 2004. Much of the information contained herein may have changed since posting.
A log file
When this error message occurs, no desktop is displayed or the desktop is blank You can press CTRL ALT DELETE to start Task Manager If you do so, you may notice that Explorer.exe is consuming close to 100 percent of the available resources
CAUSE
This behavior can occur if Norton CleanSweep was installed in the previous operating system
RESOLUTION
To resolve this issue, use any one of the following methods:
Method 1
After booting the system and receiving the error message, press CTRL ALT DELETE
Click Task Manager
In Task Manager, click New Task (Run) on the File menu
Type control, and then press ENTER This opens Control Panel
Double-click Add/Remove Programs
In the list of currently installed programs, click CleanSweep, and then click Change/Remove
Uninstall CleanSweep
Reboot the computer
Method 2
Reboot the computer When you see the Boot menu, press F8 for Safe-mode options
Select the Safe Mode Command Prompt option
After you log on, type appwiz.cpl, and then press ENTER This starts the Add/Remove Programs Wizard
In the list of currently installed programs, click CleanSweep, and then click Change/Remove
Uninstall CleanSweep
Reboot the computer
Method 3
Reboot the computer When you see the Boot menu, press F8 for Safe-mode options
Select the Safe Mode Command Prompt option
Change to the %SystemRoot%\System32 folder Typically, this is the c:\Winnt\System32 or C:\Windows\System32 folder
Rename the Apitrap.dll file to Apitrap.old
Reboot the computer
About the author
Posted by Student of Katharine Gibbs School - New York on February 20, 2004
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