Why Im I getting a Runtime error?

Question

Roomate is getting to Runtime Errors on computer.

If minimizes Word it says Winword.exe caused the error.

Internet Explorer causes a runtime error when you try to add a favorite by clicking on favorites and then the add button.

Neither error references a specific dll, just says MS VISUAL C++ Runtime Library

Anyone have a fix or suggestion?

MS Knowledge base does not have anything that I found referencing these specific problems.

Does XP ... Office ... or IE need to be reinstalled?

Answer

This question was answered on February 20, 2004. Much of the information contained herein may have changed since posting.

A log file

When this error message occurs, no desktop is displayed or the desktop is blank You can press CTRL ALT DELETE to start Task Manager If you do so, you may notice that Explorer.exe is consuming close to 100 percent of the available resources

CAUSE

This behavior can occur if Norton CleanSweep was installed in the previous operating system

RESOLUTION

To resolve this issue, use any one of the following methods:

Method 1

After booting the system and receiving the error message, press CTRL ALT DELETE

Click Task Manager

In Task Manager, click New Task (Run) on the File menu

Type control, and then press ENTER This opens Control Panel

Double-click Add/Remove Programs

In the list of currently installed programs, click CleanSweep, and then click Change/Remove

Uninstall CleanSweep

Reboot the computer

Method 2

Reboot the computer When you see the Boot menu, press F8 for Safe-mode options

Select the Safe Mode Command Prompt option

After you log on, type appwiz.cpl, and then press ENTER This starts the Add/Remove Programs Wizard

In the list of currently installed programs, click CleanSweep, and then click Change/Remove

Uninstall CleanSweep

Reboot the computer

Method 3

Reboot the computer When you see the Boot menu, press F8 for Safe-mode options

Select the Safe Mode Command Prompt option

Change to the %SytemRoot%\Sstem32 folder Typically, this is the c:\Winnt\System32 or C:\Windows\System32 folder

Rename the Apitrap.dll file to Apitrap.old

Reboot the computer

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Author

Posted by Student of Katharine Gibbs School - New York on February 20, 2004