How do we prevent my father's computer from automatically shutting down?

Question

My Father (92 years young) lives in GA - I live in VA, so I'm getting the details via phone. His computer, fairly new, has suddenly started shutting down automatically soon after he turns it on. He reports that it cycles up normally, and then about the time the icons appear on the screen, Windows announces that it is shutting down and does so. He has no time to do anything. He says he is not experiencing power fluctuations.

I suspect a faulty power supply - but could it be a virus? He says he has a antivirus program that is updated.

Thank you,

Martin

Answer

This question was answered on February 18, 2004. Much of the information contained herein may have changed since posting.

Martin,

Have your father run the anitvirus program on his compuer to see if in fact there is or is not a virus present.

If there is a virus, hopefully the antivirus program can clean it out, and correct the problem Also, if for some reason the program does not detect a virus, but you still suspect a virus, then get the upgraded version of the antivirus program you have or try another one.

If there is no virus, I suspect the power supply also, and would recommend replacing it.

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Author

Posted by Student of Katharine Gibbs School - New York on February 18, 2004