What is PC Win: Err Msg: The Folder Conversion Program?

Question

Hi - I think this is a follow-up to your mime answer on 22 January. Periodically I get an e-mail which has an attachment that the sender thinks he has sent normally, but comes out at my end as "winmail.dat". This is always a product of Outlook. I use Netscape - not sure if this has any bearing. If I ask them what they sent, it doesn't seem to matter (text, photos...), and when I ask them to resend it as a Word or JPEG or whatever, it comes through OK. Can't seem to find an explanation for this nuisance. Thanks for the help. Walker Butler

Answer

This question was answered on October 31, 2004. Much of the information contained herein may have changed since posting.

PC Win: Err Msg: The Folder Conversion Program...

Article ID : 86389

Last Review : November 19, 2003

Revision : 1.0

This article was previously published under Q86389

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SYMPTOMS

In version 3.0, 3.0b, or 3.2 of Microsoft Mail for Windows, the following error message is displayed when the folder conversion program (CONVERT.EXE) does not have sufficient memory to run:

The folder conversion program cannot access your message file.

Make sure that you can sign into Microsoft Mail and try again

RESOLUTION

Close one or more Windows applications and try again

STATUS

Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available

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APPLIES TO

• Microsoft Mail Client 3.0

• Microsoft Mail Client 3.0

• Microsoft Mail Client 3.2

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Author

Posted by christopher of Katharine Gibbs School - New York on October 31, 2004