Why is my computer freezing at shutdown?

Question

My computer freezes at shutdown. I have to manually shutdown. This has been going on for about a week. I have done disk clean up, disk check, system restore, disk defragment and even checked "msconfig" and unchecked items not necessary for start up or shutdown. But it still freezes. I even ran Norton just in case a virus but nothing their also. Everything else works but this. I have contacted Dell on this but lately their service is lacking any intelligence. Please help with this!

Answer

This question was answered on February 20, 2004. Much of the information contained herein may have changed since posting.

If your computer freezes before it even finishes booting up or shutting down, you may be low on RAM (random-access memory) If your computer used to boot up OK, but now it doesn't, maybe another program is now running during startup that wasn't before Try booting your computer in Safe Mode To do this, turn on your computer and press [F8] or depending immediately when you see "Starting Windows XP" A menu should be displayed where you can choose "Safe Mode" If your computer boots up in Safe Mode, check "Start | Programs | Startup" to see what is loading Uninstall or disable any programs you may not need

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Author

Posted by Student of Katharine Gibbs School - New York on February 20, 2004