How to troubleshoot boot up problems using a radeon video card?

my ex-husband tried installing a radeon video card - he disabled the agp bridge by accident- and now when he starts the computer - it shows windows xp loading - then it goes to a black screen---please help

This question was answered on February 18, 2004. Much of the information contained herein may have changed since posting.

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Uninstall the radeon video card and try installing a different video card to see if the computer will recognize it and boot up correctly If the system starts up smoothly then the install process for the radeon video card must be done over This means powering down the system and attaching the video card to the AGP slot of the computer If the problem is not resolved and the computer still hangs on boot up, then you must go into the BIOS under the AGP settings and enable the AGP bridge I suggested removing the video card first because, although it may be a hassle to open up the chassis and install and uninstall the card, it makes the best sense If it is not necessary to enter the BIOS then it should be avoided at all costs, unless you know what your doing Altering the BIOS even slightly can cause irreversable damage to ones computer

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Posted by Student of Katharine Gibbs School - New York on February 18, 2004

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