Can you start a clean boot from your ERD?

Question

I Have various files in C:_Restore\Temp that have the extension cpy. McAffe has identified these to have the virus AdClicker-O or Downloader-GF which is a Trojan virus. Virus scan detectes them but can't clean, delete, or move the files becasue of the following message. "Actions such as Clean, Delete or Move cannot be taken when media is write protected, has been removed or disconnected. Please check the media and try again." I have specifically gone to C:\_restore and checked for these viruses which it finds. How do I get rid of them?

Thank you

John Vasquez

Chandler Arizona

Answer

This question was answered on March 21, 2004. Much of the information contained herein may have changed since posting.

Use the emergency repair disk Format your hard drive, reinstall your software Start your computer in SAFE MODE and run your current version of antivirus Try to scan your computer from viruses every week Also do not open email that contain VBS warning Also try

FDISK /MBR.

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Author

Posted by Student of Katharine Gibbs School - New York on March 21, 2004