Why can't I put my computer on standby?

Question

Over the past two weeks, I have received an error message when trying to enter Standby mode. When I select Standby from the Shutdown menu, a message box appears and says the following: "The device driver for the 'Standard 101/102-Key or Microsoft Natural PS/2 Keyboard' device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver."

After getting this error message, I closed all applications and re-started. Then, I tried to standby again, and the same thing happened. Next, I searched the Web and Microsoft's site for a newer driver version - none available. Furthermore, I un-installed the driver, then re-installed it. I tried Standby again, and the same error message came up.

Finally, I decided to revert to a previous restore point using System Restore. I went back about a month. I know standby was working properly between then and now. Even after doing the system restore, the same message came up.

Now, I am dumbfounded. The only other thing I did to my system was move it from one counter to another. However, I have checked my connections 27 times. I have set up many computers in my life. I have had a lot of error messages, but never one as stupid as this.

Help, please!

Thank You!

Answer

This question was answered on March 22, 2004. Much of the information contained herein may have changed since posting.

SYMPTOMS

When you try to put your computer into standby, you may receive the following error message:

The device driver for the "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" device is preventing the machine from entering standby Please close all applications and try again If the problem persists, you may need to update this driver.

CAUSE

This issue may occur if Adobe Type Manager is installed on your computer Certain versions of Adobe Type Manager (version 4.0, for example) may not be compatible with the power management features of Windows XP

RESOLUTION

To resolve this issue, remove (uninstall) Adobe Type Manager To do so, follow these steps:

Click Start, click Control Panel, and then click Add or Remove Programs.

Under Currently installed programs, click Adobe Type Manager, and then click Change/Remove.

Follow the on-screen instructions to complete the process.

Restart your computer.

This worked for me I hope it works for you to Enjoy!

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Author

Posted by Student of Katharine Gibbs School - New York on March 22, 2004