How do I get my PC to stop rebooting when I attempt to open a file?

Question

I have this problem. Whenever i try to open a folder, either from the desktop, or trying to open it from the start menu, (Like trying to open up any specific folder or E: C: or D: drives), my computer sort of does a reset, where the screen goes back to the start up screen, and the folders dont open. Its like its starting up again. How can i fix this problem? When i try running it in safe mode, everything works fine, but then when i try it again in regular mode, i have the same problem. Pls help!!

Answer

This question was answered on April 1, 2004. Much of the information contained herein may have changed since posting.

If you can remember when the problem began to occur, in Windows XP, there is a utility called the System Restore utility This will allow you to restore the system state to the condition before the the problem occured.

This restoration is done from a snapshot of the system which is automatically taken and is used to create a Restore Point.

Now, since you cannot access any programs from the desktop or start menu you are going to have to do this in Safe Mode.

In Safe Mode, click Start, All Programs, Accessories, System Tools, and System Restore.

Click Restore my computer to an earlier time, and then click Next.

A window will appear with a list of restore points to choose from Select the date and time and the specific restore point that will allow you to restore the system tyo its original configuration prior to the problem, which is why it is important to know when the problem began.

This should restore the system configuration.

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Author

Posted by Student of Katharine Gibbs School - New York on April 1, 2004