How do I get my computer to go into standby mode?

Question

My system will no longer go into standby mode. I get an error message that reads:

"The device driver for the 'communications Port (com1)' device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to uopdate this driver."

I have closed all apps, updated the driver and the error continues.

I attempted to remove com1. I then get an error message regarding my modem conflicting. I delete and reinstall my moden driver and the com1 error returns.

????? Help,

RayT

Answer

This question was answered on April 14, 2004. Much of the information contained herein may have changed since posting.

To get your computer to go inot standby mode, you will need to work around the problem until you fix the COM1 error:

Click Start, point to Settings, and then click Control Panel.

Double-click System, and then click the Device Manager tab.

Double-click the Modem branch to expand it, click Creative Modem Blaster USB DE5670, and then click Properties.

Click to select the Disable in this hardware profile check box, click OK, and then click Close

To fix COM1 error:

This issue may occur if you have Quicken installed This issue occurs because of the unsigned Mrtrate.sys driver that is installed by Quicken The Mrtrate.sys driver is used by QuickBooks for background downloading

RESOLUTION

To resolve this issue, contact Quicken support for a software update, or visit the following Intuit Web site: http://www.intuit.com/support/quicken

Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information

To work around this issue, disable the Mrtrate.sys driver To do this, follow these steps:

Click Start, right-click My Computer, and then click Properties.

Click the Hardware tab, and then click Device Manager.

On the View menu, click Show hidden devices.

Expand Non-Plug and Play Drivers, and then locate the Mrtrate driver

Right-click Mrtrate, and then click Properties.

Click the Driver tab, and then click Stop under Current Status.

Under Startup, in the Type box, click to select Disabled, and then click OK.

Quit Device Manager.

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Author

Posted by Student of Katharine Gibbs School - New York on April 14, 2004