How can I resolve this error message?

Question

I cannot open my computer icon or document icon or go to settings control panel. When I click on them I get this message...

EXPLORER caused an invalid page fault in

module VX2.DLL at 0167:028203d0.

Registers:

EAX=02840078 CS=0167 EIP=028203d0 EFLGS=00010282

EBX=8e8f8098 SS=016f ESP=025ed400 EBP=025ed420

ECX=02843a2c DS=016f ESI=0000001c FS=140f

EDX=02a30abc ES=016f EDI=00000ab0 GS=0000

Bytes at CS:EIP:

8b 0c 13 f6 c1 01 89 4d f8 75 7f c1 f9 04 6a 3f

Stack dump:

02a30ad9 02a30ac0 0000001f bff7b9ae 02843a2c 8e8f8098 028201c0 00000ab0 025ed474 0281e02b 0294000c 02a30ac0 0282b308 0281cae5 02a30ac0 02811cdb

When I am online I also keep gettin this error! Please help me

Thanks,

Karla

Answer

This question was answered on April 7, 2004. Much of the information contained herein may have changed since posting.

The Csloa.dll file is damaged or an incorrect version.

To resolve this issue, follow these steps:

Start the computer in Safe mode To do this, follow these steps:

Start the computer When the Power On Self Test (POST) is completed, press and hold down the CTRL key.

The Microsoft Windows Startup menu appears.

Use the ARROW keys to select Safe mode, and then press ENTER.

When Windows starts, click OK on the Windows is running in safe mode message that appears.

Click Start, point to Find, and then click Files or Folders.

In the Find: All Files dialog box, type VX2.dll in the Named box.

In the Look in list, select drive C, and then click Find Now.

In the list of found items, right-click VX2.dll, and then click Rename on the shortcut menu that appears.

Rename VX2.dll as VX2.old, and then press ENTER.

On the File menu, click Close.

Restart the computer normally, and then attempt to open my computer icon or document icon or go to settings control panel.

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Author

Posted by Student of Katharine Gibbs School - New York on April 7, 2004