Why do I keep getting this "Runner Error message"


When I start up or restart my girl friends computer I receive the following message in a box titled "Runner Error"; Invalid Backweb application id "137903"

I have been unable to identify the cause of the error or how to eliminate it altogether. The box has only an OK button to acknowledge the error.

Roman Martin

Tempe, AZ



This question was answered on April 28, 2004. Much of the information contained herein may have changed since posting.

BackWeb is spyware Not necessarily intrusive, but spyware nonetheless It comes with HP software (and Compaq, Kodak, Logitech, and others) that is installed to "Update" your programs via the internet (something like "Live Update" for Norton antivirus) Problem is : BackWeb can be used for malicious purposes, and cause problems on your computers My advice : remove any application that uses BackWeb and do your software updates the old-fashioned way, by visiting websites from time to time (like HP or Compaq).

Now, you need to go to Control Panel, Add/Remove Programs, and look for any program that looks like an "Updater" for the programs mentionned above Uninstall them (Remove) Then, download SpyBot Search and Destroy, update it (crucial) and run it You will see a lot of entries with check marks next to them, ready for "fixing", and a lot of "BackWeb lite" entries that won't have check marks Put check marks next to everything (right-click one, and choose "Select All" and have SpyBot fix everything You're done Here's a link to get SpyBot :


(scroll down and download SpyBot.. v.1.2)

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Posted by Ezequiel of Katharine Gibbs School - New York on April 28, 2004