Why can't I get rid of the Zestyfind.com homepage

Question

To: Data Doctors (Ken, Brandon, and Michel)

I am plagued with spyware. I have installed Spybot and immunized, Ad-aware, and Spyware Blaster and they are all up to date. I have Norton Internet Security installed and updated. I have even increased my security settings on Internet Explorer. But I still have spyware. How do I know. I am frequently redirected to a search engine I have never installed (zestyfind.com; spotfind; etc.). Once I hit the "back" botton on IE, I am where I want to be. But there's more, I also have a favorite link in my favorite menu. I don't know where it came from. Spybot and Ad-aware can not get rid of it. I even tried messing around with the registry by deleting the link but it always reappers. Deleting the link from my favorites does not work. I am lost, frustrated and really, really mad. One more thing, I clicked on a link to what so happens to be an uninstaller for one of the spyware search engine that I am infected with but I am reluctant to download the uninstaller from the site that I want to uninstall, not to mention that the site is a spyware. My questions are: what can I do, should I trust the downloadable uninstaller, and what ELSE can I do to prevent this from happening again.

Jimmy

P.S. I am a subscriber to your weekly newsletter and a loyal listener! I look forward to your radio show every week! Keep on cleaning the computer world! Also, I want to try some of your Mexican bananas!!!

Answer

This question was answered on June 23, 2004. Much of the information contained herein may have changed since posting.

The webpage below will walk you through getting rid of your problem This page is from Symantec. http://sarc.com/avcenter/venc/data/adware.zestyfind.html

If the method above doesn't work for you then the method below will I was told by many people this method works First read the webpage. http://www.look2me.com/cgi-bin/UnInstaller After you read the page click the 'I Accept' button then they will then suppy a code you need to run the uninstaller and a link to download it.

Good Luck! Hope I was helpful.

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Author

Posted by Ezequiel of Katharine Gibbs School - New York on June 23, 2004