Why does my computer keep shutting down with an error

Question

When shutting down out computer a file/program of rundll.exe appears as not shutting down properly. I have no idea where this came from, but the problems had stated about a month ago. Can anyone explain what this is and how to get rid of this glitch??

Answer

This question was answered on May 5, 2004. Much of the information contained herein may have changed since posting.

I discovered that the rundll32.exe error upon shut down is due to spyware that none of the regular spyware scanners remove It is called Cool Web Search Go to this link to learn about it and get a fix. http://www.spywareinfo.com/~merijn/cwschronicles.html#cwshredder

The entry in msconfig for this problem was listed as "image" with

"rundll32.exe c:\windows\image.dll,install" as the path

Go to this site that has info on startup items in msconfig to check out the need for other items listed. http://www.sysinfo.org/startuplist.php This site is where I found the link for cool web search to remove the spyware.

Hope this saves some of you a lot more time than I spent in tracking this beast down.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Ezequiel of Katharine Gibbs School - New York on May 5, 2004