Are you getting an error in kernel 32.dll?

Question

I have a pop-up every time I start up my computer. It say's Wtoolsa has caused an error in KERNEL 32.DLL and it will now close. But it doesn't close and if I Cancel the window it pops back up in about 30seconds. Any help would be appreciated.

Thanks,Karl

Answer

This question was answered on May 26, 2004. Much of the information contained herein may have changed since posting.

1 Boot up your PC in the safe mode with networking.

2 Download and run the AD-AWARE 6 Standard Edition (free): http://www.lavasoftusa.com/support/download/ 3 Let Ad-Aware perform the full system scan and remove all the malicious software found.

4 Use the online antivirus called HouseCall from the following location: http://housecall.antivirus.com/housecall/start_frame.asp 5 Next, look in "Add/Remove Programs" for "wintools", "wintoolsA" or "wintoolsb" Remove all found

6 Download the HijackThis program: http://tomcoyote.com/hjt/HijackThis.exe or http://www.allsecpros.com/download/HijackThis.exe 7 Place HijackThis in a separate folder (this folder will contain backups of changes performed in step # 9)

8 Close all Internet Explorer windows and run the HijackThis Proceed with scanning your PC - use the "Scan" button.

9 In the HijackThis list find all the entries concerning "Wtools" (all the entries containing this word) and check them, then press the "Fix" button.

10 Boot up your PC in normal mode and check the results.

To restart your PC in Safe Mode with networking please follow the instructions:

1 Restart your computer

2 Press and hold down the Ctrl key (for Win98/ME) OR press F8 (for Win2000/XP) key when the PC restarts and completes the power-on self-test (when you see data on your computer before Windows starts).

3 Choose Safe Mode with networking from the startup menu that appears.

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Author

Posted by Nyree of Katharine Gibbs School - New York on May 26, 2004