Why can't I get rid of msupdate.exe

I am infected with the trojan virus.

It's infected msupdate.exe

Norton quarantines this every time it runs, bud it still appears the next time it runs.

I've located msupdate.exe in a file called "mssinj".

Can't find any info on this file.

IS this a file the virus created?

When I try to delete this, I get a message that the file cannot be deleted because it is used by windows.

IS it safe to delete this file? and how?

Could this be where the trojan virus is?

I'm off cox til this is fixed, I want my cox.net back.

Help

Kent

This question was answered on June 5, 2004. Much of the information contained herein may have changed since posting.

---

I found a site that will answer all your questions and help you prevent this from happening again This page has alot of interesting information about your problem, it a good read.

The page is http://www.spywareinfo.com/~merijn/cwschronicles.html#cwshredder

Good Luck! Hope I was helpful.

About the author

Posted by Ezequiel of Katharine Gibbs School - New York on June 5, 2004

Need Help with this Issue?

We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!