Did you check for viruses?

Question

We have tried numberous times to reset my boss's IE homepage to our website homepage (Tools> Internet Options> General tab, etc.). It works while the computer is on (i.e. you can close and open IE and our homepage appears. Once you shut down and reboot, the page reverts to res://mshp.dll/index.html#37049 (which is not Toshiba's default page).

I suspect he inadvertantly downloaded a program that resets to this page, but I have gone to msconfig and disabled as many unknown startup programs as I dare with no success.

P.S. I listen frequently to your radio program and receive your newsletter. I appreciate both very much.

doug wright

Answer

This question was answered on June 14, 2004. Much of the information contained herein may have changed since posting.

Doug Wright:

This sounds to me like you have a virus that is affecting your system If you have an anti-virus program I would suggest updating the anti-virus then scan your system and delete any virus that you might have.

If you do not have a anti-virus program you may check if your computer has viruses for free at http://housecall.trendmicro.com/ If the program finds any viruses it will NOT delete them due to it being a free scan, you must purchase their software If you see that you do have a virus it is advised to go out buy anti-virus software and eliminate any viruses from your computer.

Another thing you can try is to search your computer for adware which is simular to a virus You can get free adware removing program by going to security.kolla.de/ to download the program This scans for adware and removes anything thats harmful to your computer After you install the program download all the updates before you scan for any adware, after you scan you will be able to remove anything found.

Regards,

Dimitrios Theodorou

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Author

Posted by Dimitrios of Katharine Gibbs School - New York on June 14, 2004