Home page problems, can't read email, AOL help page is blank


why am I having trouble with my home page address???

why can't I read my email?

AOL help page shows blank on the screen???

Please, Please, help!!! Thankyou.


This question was answered on June 16, 2004. Much of the information contained herein may have changed since posting.

To whom it may concern:

First off uninstall AOL by going to start menu, settings, and then control panel Once in the control panel click Add/Remove Programs, search for AOL highlight it and click remove Once its done uninstalling reboot your computer, once you boot back up re-install AOL

If this problem persists after you re-install AOL then this sounds to me like you have a virus that is affecting your system If you have an anti-virus program I would suggest updating the anti-virus then scan your system and delete any virus that you might have.

If you do not have a anti-virus program you may check if your computer has viruses for free at http://housecall.trendmicro.com/ If the program finds any viruses it will NOT delete them due to it being a free scan, you must purchase their software If you see that you do have a virus it is advised to go out buy anti-virus software and eliminate any viruses from your computer.

Another thing you can try is to search your computer for adware which is simular to a virus You can get free adware removing program by going to security.kolla.de/ to download the program This scans for adware and removes anything thats harmful to your computer After you install the program download all the updates before you scan for any adware, after you scan you will be able to remove anything found.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!


Posted by Dimitrios of Katharine Gibbs School - New York on June 16, 2004