"Explorer caused a general protection fault in module USER.EXE at 0004:00000499."

Question

When I try to play a CD, I get the error message "Explorer caused a general protection fault in module USER.EXE at 0004:00000499."

The computer had been full of spyware and malware, all of which was removed with Ad-aware 6, Spybot 1.3, CWShredder, Spy-subtract. I reinstalled Win98se (over the existing OS) but it made no difference. I get the error in Safe Mode, also. I also get it in Diagnostic Startup. Any ideas are most welcome. Thanks. MAJ

Answer

This question was answered on June 15, 2004. Much of the information contained herein may have changed since posting.

System Sentry Finds and Fixes Windows System File Errors,

Invalid Page Faults and Protection Errors Since you have Windows 98 then you have the Windows System Version Checker, but this utility can only replace a corrupt or overwritten file with the original Windows file This means that you may have to reinstall some of your software if Windows replaces a file Windows 98 makes you start from the beginning every time it replaces a file When it thinks a file is corrupted, it replaces it It is well known that Windows 98 will replace updated system files with older versions from the Windows cabinet files causing programs that rely on the newer versions to fail.

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Author

Posted by Raymond of Katharine Gibbs School - New York on June 15, 2004