My computer crashes when printing, mostly graphics

Question

the computer often crashes when printing; mostly graphics, although it has also happened while printing a document or printing a web page. The operating system is Windows XP and the printer is a HP 932c.

Answer

This question was answered on June 19, 2004. Much of the information contained herein may have changed since posting.

To whom it may concern:

First thing to do is try to update your windows To do this click Start then Windows Updates When internet explorer comes up it will scan your system to see what updates are available for your system Once scanned you can choose what updates to download and install Once you have done that try downloading the newest drivers for your printer and install them You can download the newest drivers at http://www.hp.com/.

If that does not solve the problem then this sounds to me like you have a virus that is affecting your system If you have an anti-virus program I would suggest updating the anti-virus then scan your system and delete any virus that you might have.

If you do not have a anti-virus program you may check if your computer has viruses for free at http://housecall.trendmicro.com/ If the program finds any viruses it will NOT delete them due to it being a free scan, you must purchase their software If you see that you do have a virus it is advised to go out buy anti-virus software and eliminate any viruses from your computer.

Another thing you can try is to search your computer for adware which is simular to a virus You can get free adware removing program by going to security.kolla.de/ to download the program This scans for adware and removes anything thats harmful to your computer After you install the program download all the updates before you scan for any adware, after you scan you will be able to remove anything found.

Regards,

Dimitrios Theodorou

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Author

Posted by Dimitrios of Katharine Gibbs School - New York on June 19, 2004