When I open interactive text online I get 'runtime error has occured'

Question

2 questions if I could;

I'm taking an online college class that requires interactive text online. When I play the interactive text on Real Player, sometimes my speakers work and sometimes not. This also happens with emails that contain some type of audio; sometime it plays and sometime not.

When I start my computer, the speakers respond with "Good Morning or Afternoon" so I know they are functional.

Also, when I open the interactive text online, I get an Error message:

Error: A runtime error has occured.

Do you wish to debug?

Line:1139

Error: 'topicList[...][...]0' is null or not an object.

I am running a current version of Norton Antivirus.

Thank you.

Answer

This question was answered on June 19, 2004. Much of the information contained herein may have changed since posting.

To whom it may concern:

Have you checked for updates for Windows and RealPlayer On real player you can find updates somewere in the options menu To update for Windows click Start, then Windows Update Once Internet Explorer opens up it will scan your system for what updates are available, once you see the updates download and install them Once you have done this everything should work.

If not then this sounds to me like you have a virus that is affecting your system If you have an anti-virus program I would suggest updating the anti-virus then scan your system and delete any virus that you might have.

If you do not have a anti-virus program you may check if your computer has viruses for free at http://housecall.trendmicro.com/ If the program finds any viruses it will NOT delete them due to it being a free scan, you must purchase their software If you see that you do have a virus it is advised to go out buy anti-virus software and eliminate any viruses from your computer.

Another thing you can try is to search your computer for adware which is simular to a virus You can get free adware removing program by going to security.kolla.de/ to download the program This scans for adware and removes anything thats harmful to your computer After you install the program download all the updates before you scan for any adware, after you scan you will be able to remove anything found.

Regards,

Dimitrios Theodorou

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Dimitrios of Katharine Gibbs School - New York on June 19, 2004