Why do scanned photos have color problems?

Question

My HP Scanjet 3970 scans text ok, but when I scan a colored photo, the photo is yellow on half of the photo.

Thanks.

Faye

Answer

This question was answered on June 27, 2004. Much of the information contained herein may have changed since posting.

There are a number of reasons you may be seeing incorrect colors Some basic things to check include making sure the glass on the scanner is clean and if you are using a document feeder, try a manual scan instead Also, try different scanning software to see if the problem might be software related.

If none of those produce different results, you most likely have a hardware issue with the scanner and it will need to be repaired or replaced If it's newer and under warranty, contact the manufacturer (in your case HP - www.hp.com ) or out of warranty you probably will want to replace it as the cost of a new scanner is probably not much more than repair of your old one.

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Author

Posted by Kareem of Katharine Gibbs School - New York on June 27, 2004