What is sytem restore?

Question

Hello,

Every time we open a programme a box pops up saying 'preparing to install microsoft publisher' which we already had installed. It would then say searching for data, which it couldn't finds and to insert the disc or cd rom with Publisher on it. We thought maybe deleting publisher would hepl nd now it does the same thing but says 'Frontpage' not Publisher. Sometimes even when you cancel it comes back 3 or 4 timews straight away. Even when you are in the progremme and click on an action it pops up again. It's very annoying.

We think we must have caught something off the net, any ideas/ solutions?

Thanks.

kathy

Answer

This question was answered on October 31, 2004. Much of the information contained herein may have changed since posting.

Make sure that you have downloaded all the updates and patches from microsoft

secondly, XP allows you to roll back your system to a time befor you started having these problems.

To start the computer using the last known good configuration

Click Start, click Shut Down, and then, in the drop-down list, click Shut down

In the Shut Down Windows dialog box, click Restart, and then click OK

When you see the message Please select the operating system to start, press F8

Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER

If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.

Notes

Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware It does not solve problems caused by corrupted or missing drivers or files

When you choose Last Known Good Configuration, only the information in registry key HKLM\System\CurrentControlSet is restored Any changes you have made in other registry keys remain

NUM LOCK must be off before the arrow keys on the numeric keypad will function.

also make sure that youcheck for viruses.

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Author

Posted by christopher of Katharine Gibbs School - New York on October 31, 2004