Do you get

Question

Every time I reboot I get "explorer has caused an error in 8776819287.tmp. Explorer will now close". When i close the box my desktop goes blank and i cant get back into computer without switching off and putting back on again. Please help

Answer

This question was answered on June 27, 2004. Much of the information contained herein may have changed since posting.

It is possible you have a hijack on your browser Do you have any other hijack symptoms...shut down problem, start page changed, changes when you change it back? winodws crash? system crash? Before getting into a HiJackThis log, try this--

To disable system restore files:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239?Open&src=sec_doc_nam&docid=2001111912274039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl

to dump %TEP%: /p>

double click your My Computer icon, put

%TEP% i address bar, click enter, highlight and delete all that will delete some will not

Delete TIF files: click tools, click internet options, click delete files, when the box opens check 'delete off line content' click 'ok' , click delete cookies, click 'ok' Empty your recycle bin

Go into Safe Mode and run you AV, and clean the

%TEP% fles left If you have Spybot and Adaware run them also in Safe Mode, if not, get them, and do that To go into Safe Mode, shut down, when oyu push the start buttom on the pc, hold down both ctrl buttons on left and right side of keyboard until a menu appears, arrow down to 'Safe Mode' and click enter If your Help Center page comes up in Safe Mode 'X' it off so that only desk top icons are showing Proceed from there to run AV SpyBot and Adaware

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Author

Posted by Nyree of Katharine Gibbs School - New York on June 27, 2004