What is upgrading?

Question

My PC crashed yesterday and since then I am getting the error message MMOTIVEDIRECTORY caused an invalid page fault in moduel KERNEL32.DLL at 017f:bff7b992.

Since then whenever I attempt to look at anything on the myComputer incon, mydocuments icon, access documents via the start menu, the PC freezes and I have to reboot it. If I attempt to click on IE icon, this also freeezes the machine. However if I click on word of excel documents on the desktop they will load up and so will Outlook.

I used the system back up disc that I received with my Gateway to reinstall Windows but this doesn't seem to have made any difference. And I cannot find anything on Microsoft to help me out. I have seen some questions relating to printers and MotiveDirectory but my printer is still printing.

HELP - this is very annoying.

Answer

This question was answered on October 24, 2004. Much of the information contained herein may have changed since posting.

You should really considering updating your Operating System to windows XP.

it may be less trouble to let windows 98 go.................................................

i hope this helps,

good luck

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Author

Posted by christopher of Katharine Gibbs School - New York on October 24, 2004