How to resolve hardware conflict?

Question

We have two separate computers in our home. I had a problem with Windows and had to re-install and now I can not get a dial up connection to come up. My computer thinks it is connected through Broadband. How can I get it to have the dial up to be reconfigured in my computer. I have tried many things to try to get it back to how it was before. System restore, I have gone into try to set up a new connection ( get the shaded option for the dial up connection and I can not click on it, it only shows the Broadband connection already with a dot in the circle) HELP . i am lost without my computer.

Thanks

Marianne

p.s. I am not connected in a network or to a LAN connection.

Answer

This question was answered on October 20, 2004. Much of the information contained herein may have changed since posting.

Consult the documentation that came with your modem to verify that your modem is

correctly connected to your computer and to your phone line Make sure that all cables

are securely connected to the appropriate ports.

------------------or--------------------------

Is your modem turned off?

To verify that your modem is turned on

Open Device Manager

Double-click Modems, right-click your modem, and then click Properties

In Device usage, select Use this device (enable) from the drop down list, and then click

OK

Note

To open Device Manager, click Start, click Control Panel, click Performance and

Maintenance, and then click System In the System Properties dialog box, click the

Hardware tab, and then click Device Manager.

--------------------or---------------------------

Is another device conflicting with your modem?

Open Device Manager

Double-click Modems, and look at the entry for your modem.

If your modem is marked with an exclamation point (!) in a yellow circle, you might have

a resource conflict

Note

To open Device Manager, click Start, click Control Panel, click Performance and

Maintenance, and then click System In the System Properties dialog box, click the

Hardware tab, and then click Device Manager.

To resolve a resource conflict

In Device Manager, right-click your modem, and then click Properties

On the General tab, click Troubleshoot

Follow the instructions on the screen

If you took steps to resolve a resource conflict, restart your computer, and then repeat

the first procedure above to make sure that there is no longer a resource conflict.

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Author

Posted by gilbert of Katharine Gibbs School - New York on October 20, 2004