How to resolve "Blue Screen of Death"?


about 8 times a day my screen goes blue and tells me a fatal exeption OE has occured at 016F:BFF90FFF have you any idea what this means? it also tells me to press ctnl+alt+delete again to restart (but never does) or press any key to continue (and usually dosent)


This question was answered on October 28, 2004. Much of the information contained herein may have changed since posting.

If you regularly get the "Blue Screen of Death," you may have a random access memory (RAM) problem

Note the message on the blue screen, especially the numbers Check it in Microsoft's Help and Support Knowledge Base Also, put the text of the error message in a search engine and check the Internet.

Assuming you can diagnose it, a memory problem is easy to fix If you can't find the diagnosis information you need online, you can try swapping out memory sticks from another computer But that memory must be the same type If all else fails, take the old memory to a computer store The people there may be willing to test it.

Sticks of memory go in slots near the microprocessor They're about four inches long Remove the old memory and match it at the store Memory prices are all over the map, depending on type and speed Be sure you get the same type.

When you press the new memory into the slot, you will probably have to use some force The clips on each end will snap into place when the memory is seated properly.

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Posted by gilbert of Katharine Gibbs School - New York on October 28, 2004