Norton firewall and anto-virus definitions wil not open

Question

Norton firewall and anti-virus definitions won't open. Trying to get it open causes the computer to freeze, requiring hard shut down. Can you fix it if I bring it in?

Answer

This question was answered on October 28, 2004. Much of the information contained herein may have changed since posting.

Try uninstalling Norton firewall and anti-virus then install it back again.

To uninstall Norton firewall and anti-virus

1 Open Add or Remove Programs in Control Panel

2 In the list of programs, click Norton firewall and anti-virus, and then click Change/Remove

3 Click Uninstall Norton firewall and anti-virus, and then click Continue

4 Click Yes to confirm that you want to start uninstalling Norton firewall and anti-virus

5 Restart your computer

Begin installing Norton firewall and anti-virus again.

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Author

Posted by gilbert of Katharine Gibbs School - New York on October 28, 2004