Downloaded a newer version on E-trust anti virus program, now the machine locks up when starting

Question

after downloading a newer version on E-trust anti virus program, the machine locks up when starting. sometimes hitting" contr,alt, delete will bring up a " program not responding " notice. clicking cancel will get me along another step until it happens again. might take 8 or 10 trys to get a full boot. ran the virus program,spybot and registry mech. nothing has helped so far. thanks

Answer

This question was answered on October 28, 2004. Much of the information contained herein may have changed since posting.

Make sure you update your system files using Windows Update

In Windows XP Home Edition, you must be logged on as a computer administrator to install components or modify Automatic Updates settings In Windows XP Professional, you must be logged on as an administrator or a member of the Administrators group If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.

Windows Update is a catalog of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer up-to-date.

Open Windows Update in Help and Support Center

On the Windows Update home page, click Scan for updates

Click Yes when prompted to install any required software or device drivers

Note

Windows Update scans your computer for outdated system files and lets you replace them with the most recent versions

Try uninstalling E-trust anti virus then install it back again.

To uninstall E-trust anti virus

1 Open Add or Remove Programs in Control Panel

2 In the list of programs, click E-trust anti virus, and then click Change/Remove

3 Click Uninstall E-trust anti virus, and then click Continue

4 Click Yes to confirm that you want to start uninstalling E-trust anti virus

5 Restart your computer

Begin installing E-trust anti virus again.

If things does'nt change uninstall E-trust anti virus completely This program must be the one messing up your system.

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Author

Posted by gilbert of Katharine Gibbs School - New York on October 28, 2004