How to reverse changes?

Question

I recently downloaded AOL 9.0 Optimized. It has caused numerous promblems. I can not due a normal shutdown. I need to disconnect the power and restart it. When I do it does a disc scan. But when that is completed and I do a cntl alt delete, the close program box comes up showing

30 - 40 progrmas running. I must close everything but explorer & systray to start using the computer. I can not do a defragmention or system restore.

Any suggestions.

Thanks

Dan

Answer

This question was answered on October 20, 2004. Much of the information contained herein may have changed since posting.

If a newly added device or a changed driver is causing problems, you can use safe mode to

remove the device or reverse the change

In safe mode, you have access to only basic files and drivers (mouse, monitor, keyboard,

mass storage, base video, default system services, and no network connections) You can

choose the Safe Mode with Networking option, which loads all of the above files and

drivers and the essential services and drivers to start networking, or you can choose the

Safe Mode with Command Prompt option, which is exactly the same as safe mode except that

a command prompt is started instead of the graphical user interface You can also choose

Last Known Good Configuration, which starts your computer using the registry information

that was saved at the last shutdown

Safe mode helps you diagnose problems If a symptom does not reappear when you start in

safe mode, you can eliminate the default settings and minimum device drivers as possible

causes.

There are circumstances where safe mode will not be able to help you, such as when

Windows system files that are required to start the system are corrupted or damaged In

this case, the Recovery Console may help you

NUM LOCK must be off before the arrow keys on the numeric keypad will function.

To start your computer in safe mode

1 Start your computer

2 While your computer is starting, press and hold down the F8 key until the Startup Menu

appears.

3 Use the UP ARROW and DOWN ARROW keys to select Safe Mode, and then press ENTER.

4 Uninstall the newly installed windows update that is causing the problem.

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Author

Posted by gilbert of Katharine Gibbs School - New York on October 20, 2004