Why do i keep getting an error message when i log off of OE?

Question

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I've wasted enough days trying to search for an answer to this

problem. I can't find anything on it. I've tried search engines

all I see in any hits are others with the same problem as me,

and no replies to their questions either, or my actual posts that

hafe been indexed by Google!) About half the time

when I close Outlook Express (OE), I get an error window:

Outlook Express encountered a problem and needs to close"

and the usual text below that in the rest of the window.

It's always a "Faulting application" and for msimm.exe which is OE.

I can close out of the window and all is fine. I can reopen OE

and all is fine. There are no crashes going on, just that annoying

error window. Sometimes when I reopen OE there is that

message on the preview pane of where a message body

should be stating OE was not correctly shut down and it may

be the email message that did it, so it's not being showed:

"Outlook Express did not shutdown correctly

The last time you ran Outlook Express it did not exit

correctly. In case this was due to a problem with the last

message you were viewing, the message is not being shown."

But, it's not the email message that's doing it since it of

course changes by the minute. The Event Viewer (XP

Pro) shows things such as the following:

Faulting application msimn.exe, version 6.0.2800.1123, faulting

module unknown, version 0.0.0.0, fault address 0x00942fa9.

Details

Product: Windows Operating System

ID: 1000

Source: Application Error

Version: 5.2

Symbolic Name: ER_USERCRASH_LOG

Message: Faulting application %1, version %2, faulting module

%3, version %4, fault address 0x%5.

Fault bucket 113515155 (or sometimes 112031885)

Details

Product: Windows Operating System

ID: 1001

Source: Application Error

Version: 5.2

Symbolic Name: DW_BUCKET_LOG

Message: Fault bucket %1.

The file appcompat.txt that's created during an error shows

nothing of any use. It only shows file versions.

This happens WITH OR WITHOUT SP1 for OE6 installed, so it's

not update related. There are no other updates for OE 6 after

the SP1 for OE6 is installed. ALL of my .dbx folders are ok as

far as attributes go. They are not read only. The OE storage

folder is not in the default location, but it hasn't been for

years so that has nothing to do with it since this only started

happening recently. I had the folder hidden (but all mail

files inside were NOT hidden), and I changed the folder to

non-hidden folder and that didn't help. I tried deleting the

folders.dbx file and that didn't help. The SFC did not help.

This problem has been going on with NEW INSTALLS, so I'm

at a lost as to what could be doing it since it's never happened

before on other XP Pro installs.

I have also gotten the same type of faulting app type error

once when CLOSING the Event Viewer! They could be related.

This is a 3.4ghz P4, dual-channel PC4000 @ DDR560

memory, and a WD740 10,000rpm SATA Raptor, (P4C800-E

Deluxe mobo) so I'm wondering if this is somehow "too fast"

when closing some XP apps???

This is still happening REGARDLESS of whether the ICH5

SATA controller is used, or the Promise SATA controller.

This is also still happening regardless of BIOS settings,

with or without Windows updates, and I must point out

again that it is happening on now FOUR reformats!! So,

I seriously doubt it's due to some corrupted file or OS install.

It is NOT my AV software since I've changed that and it still

happens, and all software I use is the same I've used for years

which never before generated this error. It's not any malware

infestation since like I said, it has happened on four tries of

starting all over (reformatting), plus I run about 6 anti-malware

programs daily. FWIW, I have dozens of unnecessary XP

"Services" disabled.

Thanks for any info.

------------------------

Clint Hamilton

OrpheusComputing.com

Answer

This question was answered on October 13, 2004. Much of the information contained herein may have changed since posting.

You should try to uninstall OE and reinstall it Or you should backup all your data and repair windows XP There is a corrupted file in the OE folder and it need to be reinstalled if reinstalling doesn't work Then use the recovery console that the WIN XP CD has it should repair any corrupt files in your system.

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Author

Posted by julie of Katharine Gibbs School - New York on October 13, 2004