How do I get rid of "Error Page Assistant"?

Question

I enjoy reading your newspaper column each week but I have a problem.

I am using MIcrosoft Internet Explorer as my browser. Most of the time it works very well. Occasionally when I am at a site and attempt to enter some information in a form at a web site, this annoying "Error Page Assistant" opens up and I cannot get the info I want.

For instance, when I try the Catalog of the Mesa Library, the Error Page Assistant opens with the following in the address box: http://209.189.108.214/apps/epa/epa?cid=shnv9887&s=http%3A%2F%2F199.101.36.250%2F. It shows some "Popular Search Categories". At the bottom it shows "Powered by ShopNav". For a brief time before that the title bar shows "http://search.drsnsrch.com/~".

Another instance is when working with the Medicare site looking for drugs by doing a Quick Search through the Medicard Discount Card portion. As soon as I enter a drug in the forms box and press"Search", the annoying Error Page Assistant opens up. Itt says "Sorry, we could not find "www.medicare.gov/assistanceprograms/home...". This time the address box has http://64.233.191.26/apps/epa/epa?cid=shnv9887&s=http%3A%2F%2Fwww.medicare.gov%2Fassistanceprograms%2Fhome.asp". It advises of sponsored sites for "Health Insurance" and "Medicare". But I cannot get the desired drug information. Again , for a brief time before that the title bar shows "http://search.drsnsrch.com/~".

Please help me get rid if this annoying "Error Page Assistant"

Thanks. John Brune

Answer

This question was answered on November 10, 2004. Much of the information contained herein may have changed since posting.

One way you can try to get rid of shopnav Error Page Assistant is to go to "http://srng.net/" and download their uninstall program

Another option is using "ad-aware 6" You can download this at: http://www.download.com/3001-8022-10214379.html

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Author

Posted by Henry of Katharine Gibbs School - New York on November 10, 2004