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Do you really need SP2

Posted By : Michael of Katharine Gibbs School - New York on October 27, 2004

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After downloading XP Service Pack 2, my printer will not initialize. It gives a message that says it is either not turned off or is not connected. Then it says to go into the Control Panel, Services and turn on MPService; then right click on the Multipass Monitor window and reconnect. That works, but only temporarily and it doesn't work when you re-boot.

I contacted Microsoft and they gave me a hot fix that I down loaded which didn't work.

Then I went to the Canon website and all they gave me was the above work-around that has to be performed every 10 to 30 minutes. AIN'T THAT GREAT!

The only way I can make it work as before is to restore the settings to a previous date before I downloaded SP2.

Do I really need SP2?

Thanks for any advice you can give me.


This question was answered on October 27, 2004. Much of the information contained herein may have changed since posting.

Yes you need SP2 on the system that will really enhance the system and add more features to it.

Try uninstalling your printer via add/remove hardware and reboot see if XP will install the driver for you I hope that helps.

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Posted by Michael of Katharine Gibbs School - New York on October 27, 2004

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